The effectiveness of peer mediation in secondary schools is evaluated to determine if the process is beneficial to the disputants. A review of information on the use of mediation in schools is included, and programs in this school system are described. This study investigates perceptions from high school disputants (N=111) in an ethnically diverse…

This document is a report on how California community colleges can incorporate customer satisfaction models and theories from business to better serve students. Emphasis is given to two levels of customer satisfaction: macro- and micro-models. Macro-models look at how customer satisfaction relates to other elements or priorities of community…

Discusses oververbalizing by teachers in the foreign language classroom. (DD)

Describes a course at Southern Methodist University's School of Business Administration in which student's design their own learning program. (CB)

Looks at outcome research from a practitioner's point of view and warns that a serious problem may be caused by research that assumes the technique being studied is experienced by the clients. Suggests a research model that emphasizes the client's experience of the effect of the technique. (Author/JAC)

Surveyed recent college graduates (N=542) to determine differences between men and women in occupational status and career development. Results showed females employed full time reported significantly lower mean salaries than males across all occupational areas. Females were less satisfied with their career planning than males. (Author/JAC)

Investigated the impact on individual attitudes of participation in important pay decisions. A merit pay plan was participatively designed in a professional engineering organization (N=380). Using objective and subjective measures, participation predicted increases in understanding and commitment to the new pay plan, organizational involvement,…

Investigated the relationship between verbal behavior patterns and supervisor (N=9) and trainee (N=30) judgments of satisfaction in the supervision interview. Results confirm the predictive validity of verbal behavior. Negative social emotional behavior added to the discomfort experienced. Use of excessive supportive communication is in question…

Proposes and tests an assessment model of the Cooperative Extension Service (USDA) in Kentucky (1979) with 11,015 questionnaires. Finds Extension's clientele cover a broad range (one-fourth) of the general public; clientele are satisfied with services; those who are satisfied (nonfarmers, farmers, metropolitan and nonmetropolitan residents)…

Six areas of staff development program evaluation in which participants may be meaningfully involved are: (1) clarification of the program's goals; (2) development of a design for the evaluation study; (3) development of methods for measurement; (4) analysis of information; (5) response to evaluation instruments; and (6) reporting on an evaluation…

A study conducted in Israel and the United States to develop a scale of students' satisfaction with college instruction, to assess the dimensions behind the scale, and to examine four predictors (sex, major, school year, and academic performance) that may affect satisfaction with instruction is presented. (Author/MLW)

Compared four methods of test reporting (counselor, audiovisual, combination, and control) of the Strong-Campbell Interest Inventory (SCII) to high school students on accuracy of recall of SCII information and student satisfaction. No significant differences among the three experimental groups on four of the five variables studied were found.…