This dissertation investigates student experiences on a four-year public U.S. college campus, focusing on the impact of humanized support services in non-academic administrative offices. Chapter 1 introduces the study's purpose, while Chapter 2 reviews literature on customer service practices through the lenses of Experience Management, Service…

School environments impact student performance, teacher motivation, and teacher retention. As such, exploring the role of principals in shaping a school environment can be useful for understanding the reasons for poor outcomes of persistently low-performing schools, low teacher motivation, and high teacher attrition. Additionally, through this…

The multitude of demands placed on today's high school teachers who also serve as athletic coaches often lead to significant role conflict, compelling them to prioritize one role over the other. This literature review is part of a broader research study aimed at informing leaders, influencing policy, and enhancing practices for high school…

The Whole School, Whole Community, Whole Child framework increases the capacity of supporting preK-12 grade students' wellness and educational success. This article describes a performance-based activity, a mock trial, focusing on coordinated school systems and is designed for college/university students. The main focus of this activity is for…

Due to shifts in society's attitudes toward special education and changes in U.S. federal policies, such as the Individuals with Disabilities Education Act and No Child Left Behind, more students with disabilities (SWDs) are beginning kindergarten in general education classrooms. As a result, schools and districts across the United States have…

The literacy by radio project was adopted as an innovative intervention to widening access to literacy programmes for the non-literate groups in Nigeria. Thus, the purpose of this research is to review the contributions of literacy by radio in Nigeria. The researcher adopted the survey design for the study. The population for the study consisted…

School counselors are professional educators who are responsible for the academic, social-emotional, and career development of students. The direct and indirect services that school counselors provide are vital for students but are more vital for students with disabilities. However, the roles and responsibilities of school counselors continue to…

There have been significant strides towards diversifying STEM majors to include more students of color and women. With current and anticipated future technological advances, the United States must prepare as many students as possible to become leaders in STEM fields. Despite significant strides, women of color, specifically Black and Latina women,…

Institutions, including universities, adapt to the environment in which they operate. By expanding overseas to support study abroad participation, the globalized university is required to adapt to new international environments. This instrumental case study explores the use of international institutional study away sites owned and operated by New…

Supporting faculty and students in crisis response on higher education campuses is of growing importance in light of the rising mental health issues that students are experiencing. The focus of this dissertation is to gain an understanding of the experiences of counselor educators due to their unique identities: those of a counselor and educator.…

The purpose of this basic qualitative study was to examine how mentoring support systems, race and gender intersectional challenges shape the pathway for five African-American women principals in a South Texas urban school district. The researcher used a semi-structured interview question protocol, audio-recorded, and professionally transcribed…

This phenomenological research study was based on elementary school teachers who felt unsupported by their principals, due to lack of frequent reviews and pertinent evaluations. In previous research studies, researchers stated that many elementary teachers were frustrated, changed schools frequently, retired early, or left the teaching profession…

This case study explored the consideration, inclusion, and significance of market forces in the development of strategic planning at higher education institutions. The design examined methods, procedures, behaviors, and attitudes that Presidents in higher education applied to designing strategic planning processes. Guiding this examination was the…

The purpose of this intrinsic qualitative case study was to understand the meaning-making experiences and experienced-based decision making that occur among middle school girls while playing the tabletop role playing game Dungeons & Dragons through the online videoconferencing platform zoom. table-top games have been played in some form for…

This paper presents the findings of a ten-week research project exploring the intricacies of a co-located intergenerational program in Southeast Queensland. The research involved an early learning centre, North Early Learning, operated by a large not-for-profit organisation, Queensland Child Learning, and an aged care residence, Aged Care Living…