This report presents the Virginia Department of Education's study of the current standards for qualified educational interpreters for deaf and hearing impaired students and the impact of qualification standards on the supply and demand of educational interpreters. The study involved synthesis of data concerning the Virginia Quality Assurance…

Government pressures for universities to demonstrate greater efficiency while maintaining the quality of their activities have resulted in a range of performance indicators being adopted. However, questions of quality in teaching, learning, and research are hardly addressed by these indicators. Instead, more tangible measures of input and output…

This paper reviews the application of Total Quality Management (TQM) to learning and suggests where continuous quality improvement in education may lead in the future. Several issues in the application of TQM are discussed, including: the need for active participation and full support of faculty and staff, active and creative involvement of…

This collection of papers discusses issues of quality, institutional research culture, and processes which encourage, achieve, sustain, and assure high quality teaching and research in universities, primarily from a British and Australian perspective. Part 1 is titled "Issues of Quality and Institutional Research Culture" and contains…

This article reports survey findings from a comprehensive, critical assessment of quality management initiatives at 22 pioneering colleges and universities. The 83 respondents identified key benefits of Total Quality Management (TQM) and major frustrations and problems. Key benefits included: increased involvement of people; increased listening by…

This introduction to the application of Total Quality Management (TQM) on college campuses first reviews the development and application of TQM principles in Japanese industries and recent implementation in industries and the Federal Government in the United States. Twelve principles of TQM are then identified: (1) a focus on quality; (2)…

The Integrated Quality Control Measurement Project (IQCMP) of the U.S. Department of Education measured the quality of awards distributed during the 1988-89 award year under the three major Title IV programs: the Pell Grant program, the Campus-Based programs, and the Stafford Loan program, in order to evaluate and improve the quality of the…

This document presents the most recently revised guide to the protocol and review process for external review of universities in the Netherlands. Part 1 consists of a description of the review process, an explanation of the protocol, and the roles of the parties involved, with further discussion of the actions of the visiting committee, the…

This paper reviews the legislative provisions of the National and Community Service Trust Act of 1993 and identifies issues related to national service which may affect teacher education programs and their graduates. In the context of the proposal, national service is defined as domestic, civilian work in local communities, compensated with…

The five papers in this edition address issues of general interest in distance education. In the first paper, "Study Methods and Study Notes: Interim Report," Stephen Relf and Terry Geddes report on a study designed to identify patterns of use and trends in the ways in which distance students use their study notes. In the second paper,…

Total Quality Management (TQM) establishes business and industry standards and techniques that ensure the quality of products leaving and reaching firms through continuous actions rather than one final inspection. Deming, Juran, and Crosby, who initiated the process, share a common theme of participatory management. Management participation and…

In the context of rapid recent political, economic, and technological changes in the world, this paper examines the role of interpreters in international business. The study reported analyzes the development of a questionnaire designed to assess factors related to successful versus unsuccessful interpretations in cross-cultural business…

This book addresses the issues of educational quality from a British perspective considering how educational quality can be evaluated within the higher education system. It is intended for managers of colleges and universities where quality control is exercised and provides scientific techniques which will allow them to maintain and improve their…

In April 1993, the Association of Research Libraries (ARL) conducted a survey of its members to update information gathered in 1991 about the existence of quality improvement programs and the use of quality improvement processes in research libraries. A total of 91 responses (76 percent) was received to the 13 questions of the survey. Fifteen (16…

Lagging productivity and increased competitiveness from abroad are forcing U.S. management companies to adopt new management styles that promote efficiency and quality in production. High on the agenda is the incorporation of Statistical Process Control (SPC). SPC requires definition of process and product specifications to facilitate their…