Total Quality Management is a comprehensive system for developing organizationwide participation in planning for and implementing continuous improvement in critical processes. In colleges, trustees can be central to the success of the method through their commitment and the development of supportive policy and procedures. (MSE)

Before higher education proceeds further with its use of the Total Quality Management (TQM) approach, it should examine TQM mistakes and accomplishments by previous users in the business sector, then create its own model for appropriate and effective TQM application. (MSE)

At the University of Pennsylvania, Total Quality Management (TQM) principles were applied to its financial functions to ensure timely recovery of sponsored research funding and reduce research account overdrafts. TQM implementation both saved money and highlighted how important careful formation of the quality improvement team is. (MSE)

Advocates the use of the Total Quality Management (TQM) model for libraries to survive financially and to retain their customers. An award for library quality based on the Malcolm Baldridge Award is proposed to enable institutions to use an evaluation procedure that rewards a commitment to continuous improvement. (Contains five references.) (EAM)

The German system for educating and certifying pharmacists is described, including national standards for curriculum content and design, licensing examinations, the structure of graduate study and specialization, and the availability of continuing professional education. (MSE)

Considers the relationship of the quality of images with the needs of users of digitized manuscripts. Highlights include goals of digitization; for whom to digitize; experiences of the National Library of the Czech Republic digitizing and providing electronic access to historical documents; preparation of manuscript descriptions; usability of…

Drawing on the experience of Oregon's new-teacher evaluation system, describes teacher work-sample methodology and evidence for its reliability and validity in evaluating the performance of prospective teachers. This is a methodology that responds to the challenge issued by the National Commission on Teaching and the America's Future challenge.…

Examines implications of quality assessment for distance education and other forms of materials-based learning. Suggests that materials-based teaching cannot properly be judged in quite the same terms as conventional, face-to-face teaching. Presents and discusses 20 questions for program evaluation. (Author/AEF)

In a study of the utility of classroom assessment techniques (CATs) for improving quality of college instruction, ten instructors were trained in CAT use, implemented those techniques, and discussed experiences with other faculty. Faculty found CATs particularly helpful in certain areas of instruction and planned further use. Students also…

To improve student performance on standardized tests, principals must evaluate the school's most recent scores, compile a simple statistical comparison of potential and actual performance on evaluated skills, and discuss results and improvement strategies with groups of teachers. Classroom observations, cooperative planning, and curriculum mapping…

Examines ways in which the demand for quality and changes affecting teaching and learning are intersecting in Australian higher education, and forecasts ways quality will be managed in the next century. Discusses the trend toward institutional diversity, the impact of communication and information technologies, rise of collaborative teaching on…

The Association of American Colleges and Universities' statement calling for a national dialog about effective higher education is presented. It examines the considerable task institutions face in educating a generation of students in an era of near-universal postsecondary education, fundamental choices to be made, mixed signals in public policy,…

Uses data from pilot year of Pre-school Education Initiative in Scotland to look at the impact of government-introduced voucher system intended to expand preschool provision. Identifies four changes in provision and for the culture: playroom activities, expectations for purpose/outcomes of program, parental roles, and requirements for quality…

This study evaluated the admissions process for a Master's in Business Administration Program using such quality improvement techniques as customer surveys, benchmarking, and gap analysis. Analysis revealed that student dissatisfaction with the admissions process may be a factor influencing declining enrollment. Cycle time and number of student…

Develops a model of the child-care environment, concentrating on how child-staff ratios, group size, and caregiver ability influence amount of time children spend on-task and intensity of caregiver-child interactions. The model clarifies these variables' roles and explains regulation's potential costs and benefits. Regulation alone cannot improve…