The 23 articles in this special issue describe resource materials and research tools available for genealogical research. The topics covered include the use of government records, materials contained in Illinois public library collections and archives, the organization of genealogical collections, and library services offered to genealogists. (CLB)

Describes the process of question referral in California's second-level reference centers where questions are referred by public librarians, and provides examples of questions and sources typical of humanities research. Topics include the varied clientele and the use of databases, reference files, library collections, organizations, special…

Marketing techniques in youth services are useful for designing programs, collections, and services and for determining customer needs. The marketing mix--product, place, price, and practice--provides a framework for service analysis. (AEF)

Examines literature on latchkey children and public libraries, and reviews solutions to this issue. Presents four recommendations to help public libraries clarify their role in serving latchkey children: educate personnel regarding appropriate services, develop a written policy, reevaluate programs and services, become involved in a community task…

Discusses the mission of public libraries in light of the decision to purchase Madonna's book "Sex." Three viewpoints are presented: a critic of selection policies that are too broad in the name of intellectual freedom; the director of a small public library with a limited budget; and a library historian. (Contains 18 references.) (LRW)

Summarizes the results of a survey of state library agencies regarding the degree to which they encourage and assist public libraries in the use of "Planning and Role Setting for Public Libraries" and "Output Measures for Public Libraries," tools that are the accepted standards for planning and performance measurement. (LRW)

Considers the benefits of incorporating library outreach programs into regular ongoing library services, based on experiences at the Chicago Public Library. Highlights include literacy programs; recognition of cultural diversity, including special services and collections for various ethnic groups; and services for deaf, blind, and physically…

Describes successful programs for latchkey youth in public libraries. Information was gathered from 17 libraries described in the book "Latchkey Children in the Library Community." Four years later, four libraries expanded their programs, seven modified them, and six no longer offered programs. (JKP)

Reports on a survey that examined the reading interests and information needs of older adults in the Pittsburgh (Pennsylvania) area through a questionnaire administered at selected senior citizen centers. Data are presented on reading habits, topics of interest, methods of obtaining reading materials, preferred sources for information, use of…

Reports results of a survey of Iowa City residents regarding their awareness of public library services. Data are presented on use of the library for factual information, statistical/numerical information, learning, and information not available at home; awareness of in-person and telephone library reference services; and knowledge about…

Applies the resource dependence approach from open systems theory and the negotiated social order perspective to discussion of nine directors of four California public libraries between 1977 and 1989. Topics addressed include the libraries' communities and financial positions, the impact of Proposition 13, the changing environment, negotiation…

Reprints four articles originally published between 1919 and 1967 in "Library Journal." Topics include changing ideals in librarianship, the changing nature of library work (Paul Dunkin), attracting adolescents to the library (Mary Hinant), and the social outlook of the librarian (Marilla Waite Freeman). A sidebar reviews the 1966…

Considers appropriate responses that public library leaders should be making in an environment of technological change. Topics discussed include the library mission and its role in dealing productively with change; library leadership in local government; community information; integrating technology into library management and operations; library…

Presents preliminary results of a survey that explored public library roles in the use of Internet/NREN (National Research and Education Network) services. Key issues are identified, including risks and barriers to network use, access, suggested services, professional association role, and committing resources; and recommendations to facilitate…

Provides background on the Americans with Disabilities Act (ADA) and presents guidelines for library compliance, including read the legislation; designate an employee as ADA coordinator; evaluate current policies, services, and facilities; implement changes; provide training for library staff and related groups; and solicit feedback from disabled…