This book provokes a re-examination of how expert knowledge, not practitioner know-how, has come to dominate how Americans judge and improve schools. It depicts the English tradition of school inspection to provoke the invention of better ways for judging and knowing schools in America. Data were gathered by observation of 39 local and national…

This document sets out the respective responsibilities of the Scottish Higher Education Funding Council (SHEFC) and the Higher Education Quality Council (HEQC) as they currently stand in the field of higher education quality assurance. The SHEFC and the HEQC are both agencies that fulfill legislatively mandated quality assessment and control…

Within the literacy education community, the focus on decentralizing curriculum decisions, i.e., returning to teachers the authority to make many decisions, including those about which texts to use, has garnered much attention. But the issue is not quite so straightforward, given the power structure currently found in most K-12 educational…

This document suggests the following eight model indicators of quality in adult education programs: (1) learners demonstrate progress toward attainment of basic skills and competencies that support their educational needs; (2) learners advance in the program or complete program requirements that allow them to continue their education or training;…

Shared decision making (SDM) as an element of educational reform promises enhanced quality outcomes and appeals to educators who see virtue in the idea of people coming together to plan what is best for themselves and their students. Analyses have shown, however, that school councils implementing SDM rarely tackle operational classroom decisions…

This chapter examines the potential pitfalls in evaluating the effectiveness of gifted education programs and applies recent trends in the assessment and maintenance of quality in industrial applications. Evaluators are encouraged to avoid the temptations of bad evaluation which may appear to offer simpler alternatives to complex tasks but…

Business process redesign (BPR) is a multifunctional, interdisciplinary, and strategic business improvement methodology designed to improve service, costs, and quality. This book provides a conceptual framework for institutions of higher education to shape such an improvement effort including examples of BPR activities and tools. Chapter 1…

This paper offers a broad look at accreditation and quality assurance in higher education and how these issues are addressed around the world. Section 1 is an overview of accreditation and addresses the aims and objectives of accreditation, standards, accreditation bodies, stages of the accreditation process, the quality of that process, the role…

This paper provides an introduction to a particular systems-theoretical approach to problem-solving in the management of education usually referred to as soft-systems methodology (SSM), developed by Peter Checkland in the 1970s. SSM should provide a powerful tool for managers in education at any level who have a strategic role because it can be…

In order for schools and community agencies to develop the capacity to support persons with severe patterns of problem behaviors in typical community settings, they need to be knowledgeable about recent behavioral advances and have processes in place for implementation of these advances. This need creates a new challenge for inservice training of…

This publication is one of a series designed as a companion to the Western Interstate Commission for Higher Education (WICHE)'s fact book, "Policy Indicators for Higher Education: WICHE States." The title article maintains that the growth of distance learning programs has heightened existing concerns about their quality. Institutions can…

These proceedings of the annual accreditation and quality assurance conference present the following papers: "The Coming Revolution in Higher Education" (Arthur Levine); "Corporate/College Alliances" (Jeanne C. Meister); "Why Are We Educators?" (Catharine R. Stimpson); "Serving an Increasingly Adult Student Population: Lessons from Nordstrom and…

This book explains how to implement a Total Quality Management (TQM) program within an organization focusing in particular on ways to sustain the effort. Part 1 of five offers an overview of the TQM approach and the rationale for adopting it. Topics of discussion include signs of the need for change, what TQM is and what it is not, the basics of…

This booklet is written for the general reader who wants to understand important trends in vocational education and training. The first part is a description of the subject matter in a manner intended to be clear to any interested layperson. It defines quality and then discusses these changes in organizations to respond to the demand for good…

This report summarizes the major changes to higher education in the United Kingdom as a result of the Further and Higher Education Act of 1992. These changes include the creation of new universities and new arrangements for the assessment and assurance of quality in higher education. Due mainly to the upgrading of polytechnics to university…