Outlines the development of a strategy that applies quality management techniques to a training development program based on experiences at Lloyds Bank (United Kingdom). Topics discussed include computer-based training and software development; environmental influences affecting standards development; quality control; assessment against the…

Describes the processes required for ensuring a successful transition to Total Quality Management (TQM) methods of assessment, suggesting that a campuswide assessment terminology must replace the different assessment terminologies used by faculty and administration. Indicates that TQM provides an overarching philosophy about work and providing…

The commonly held idea that quality assessment in higher education must be consistent with academic values concerning self-regulation (e.g., autonomy, academic freedom) is questioned. A fundamental tension between quality assurance systems and professional, discipline-based standards is seen to preclude use of the former in the university as we…

Presents a model for evaluating performance-based instruction that is intended for use by human resource development/performance technology professionals. Highlights include goal setting; program design and implementation; evaluating the use and impact of training; instructional tasks, including sequencing; quality of student products; and…

The market environment for higher education is being shaped by developments in technology, business practices, partnerships between education and industry, and adoption of Total Quality Management principles. Shrewd college administrators will combine competitiveness and cooperation to maintain or enhance their institutions' distinctiveness in the…

At Rio Salado Community College (Arizona), project documentation is the final step in the continuous improvement cycle. This stage is very important because it assists others in understanding the work the team has done and documents in detail when, where, how, and why process changes were made. (MSE)

This case study describes why the University of Wolverhampton (England) decided to adopt the Total Quality Management approach to institutional administration, then to develop a quality assurance system to conform to an international quality standard. It chronicles two phases of program development/implementation and assesses successes and…

Summarizes the experience of the Harvard College Library (Massachusetts) with Total Quality Management (TQM) and its plans for a pilot implementation and training process. The strength of the approach is shown to lie in the broadly based membership of the steering committee, commitment to group process, and ongoing communication efforts with…

Advocates the need for libraries to identify, nurture, and sustain new partnerships given rapid technological advancements and trends in information economics. Principles of partnerships are described, including Total Quality Management (TQM), negotiation, seamless connectivity, performance data, trust, patience, and perseverance; and steps in the…

Selected data drawn from national sources are statistically refined to construct a microcomputer-based model for monitoring academic quality and simulating the effects of management decisions. The method, illustrated for doctoral institutions here, can be used for colleges at any level, across institutions, and over time. (MSE)

Describes two action research projects undertaken at an Australian university to improve quality of services to foreign students and improve the institution's image through word of mouth, or informal marketing. Each project, although small, facilitated changes or improvements to a targeted service. The role of management in empowering employees…

Presents an evaluation of SIRNET (Schools in a Regional Network), a project on the use of computer networks in education carried out in five secondary schools in Norway. Highlights include satisfaction with the learning environment; cooperation and help-seeking; basic conditions for a distributed model; and criteria for quality in connecting…

Greece has used elements of the Commission of the European Communities' pilot projects and proposals to develop a procedure integrating three steps: a self-evaluation process culminating in a report prepared by the higher education institution or department, an external peer-review evaluation, and publication of the report. (18 references) (MLH)

A response to a paper on Translation Quality Assessment (TQA) and the training of translators focuses on the paper's criticism of the theoretical basis for teaching and evaluating student work. It discusses how criteria for evaluation of translations are determined and the role of the client/audience in this process. (MSE)

Describes multiple delivery systems offered through Indiana State University to meet the need of distance students, including instructors from technical institutes who need to pursue additional degrees to move to community colleges. Discusses satellite, videotape, and Internet possibilities; interaction; assessment; faculty development; time…