This report discusses problems reported by lenders participating in the Federal Direct Loan Program (FDLP) and the Federal Family Education Loan Program (FFELP). The study examined the nature and the source of the problems experienced by the lenders, how they affected lenders, and what steps the Department of Education and Electronic Data Systems…

This project tested the appropriateness of SERVQUAL (i.e., an instrument widely used in the service industry for assessing service quality based on repeated service encounters rather than a particular service encounter) to measure service quality in special libraries and developed a modified version for special libraries. SERVQUAL is based on an…

Master's degrees, as currently configured, offer teachers routes out of the classroom. The National Board for Professional Teaching Standards (NBPTS) is one of the efforts to address the current focus on teacher performance and preparation, and to help with the professionalization and the upgrading of the status of teachers. While traditionally…

This study analyzes the accreditation experience in the United States with special emphasis on the issues and decisions that surrounded the development of evaluation procedures and standards. Attention is given to the relationship between accrediting agencies and governmental agencies, the effect of accrediting requirements on the way that…

Certificates are a valuable new currency in the information economy. Through a postbaccalaureate or postmaster's certificate, adults acquire market-demanded competencies in a short time. Many certificate-seekers are currently employed adults looking for focused, flexible, interdisciplinary, and highly relevant education opportunities. Certificate…

This study assesses the academic performance of Capital Community-Technical College (CCTC) students who transferred to senior institutions in Connecticut and neighboring states between the academic years of 1993-94 and 1996-97. It was designed to address the students' experience at CCTC as compared to the students' experiences at their senior…

This paper explains the development of a National Council for Accreditation of Teacher Education project to move the professional accreditation process to one which focuses primarily on the performance of candidates and institutions. It discusses program quality review and notes possible differences between the current system and such a system in…

Examines issues in the management of information and support services for distance education, including identification of instructional objectives and strategies and desired outcomes; nature, scope, and locus of organizational responsibility; quality standards; competing service values; logistics of service provision; costs and benefits; and…

Summarizes sources of legal information in New South Wales and outlines the libraries' driving motivations, access policies, and practices. Also highlights the important value-added service professional library staff contribute to both the quality and quantity of information delivery in this discipline. (Author/AEF)

Despite recent rejection of proposals for national reform of college accreditation, a well-established system of regional, voluntary self-regulation offers the best vehicle for correcting imbalance in educational quality assurance. The new Council for Higher Education Accreditation can help restore public faith in voluntary self-regulation by…

Draws on international research, policy, and practice relevant to quality assurance systems to analyze the development of a national framework for educational quality assurance in South Africa. Describes an emerging framework for quality assurance that encompasses evaluation of student achievement, quality audits and reviews, program and service…

Outlines some of the issues and practices currently shared by higher education and health care industries, including public dissent, declining government support, shifting of the distribution of expenses, applicability of revenue-based budgeting, debate over cost and quality, merger trends, changing traditions, concern for development of a…

Examines problems in external university evaluation associated with a small country, such as Lithuania, including lack of resources, lack of competition, language of instruction, and program condensation as part of the transition from communist rule. Perceived needs include specific international academic standards, performance indicators, and…

Discussion of creating World Wide Web pages for schools highlights content and subject matter; contributors; quality of content; technical and design standards; student and staff safeguards; copyright, ownership, and disclaimers; and server access. Pertinent Web site addresses are included. (LRW)

Presents results of a survey among ninth graders, focusing on their perception of mathematics instruction and their mathematics teachers. Shows that their perception of teachers is related to the characteristics of the quality of instruction. Discusses including survey responses of students on school instruction in scholastic systems of quality…