Identifies and discusses four problems librarians face in dealing with the Internet: (1) how to locate information; (2) how to ensure that information is from a quality source; (3) what price should be paid for Internet access; and (4) what recourse is there for incorrect information. Sidebars include Internet site addresses and a discussion of…

Statistical process control (SPC), which employs simple statistical tools and problem-solving techniques such as histograms, control charts, flow charts, and Pareto charts to implement continual product improvement procedures, can be incorporated into human service organizations. Examples illustrate use of SPC procedures to analyze behavioral data…

Seven articles on hospitality management training discuss the following: computerized management games for restaurant manager training, work placement, real-life exercises, management information systems in hospitality degree programs, modular programming, service quality concepts in the curriculum, and General National Vocational Qualifications…

Using a custom-designed hypercard program, 26 University of Iowa students collaborated to create an interpreter's annotated edition of "Paradise Lost." Successful use of these technical resources required teachers to consider student computer skills, specific learning tasks, social dynamics of collaborative, creative work, and ways to…

Describes elements of a partnership between Dallas County Community College District and Texas Instruments that draws on the concepts and processes of Total Quality Management (TQM). Suggests that such partnerships have the net effect of significantly improving and reinventing cooperative efforts to prepare students for the workforce. (MAB)

This article argues that a sound performance evaluation system benefits the employee, supervisor, and organization by providing a written record of efforts, by motivating employees, and by maximizing employee growth potential. It proposes that such performance evaluations are compatible with the Total Quality Management approach. Principles of…

College trustees should be aware of the latest round of federal regulations because they threaten to impose unprecedented government control on colleges and universities. Some regulations signal an expansion of the federal role into a broader effort to improve and monitor quality in higher education. (Author/MSE)

The most fundamental technical quality issue raised by proposals for a national examination system is that of validity. Types of evidence needed to judge the validity of test use and the interpretation of results are discussed, and examination content, fairness, impact, generalizability, and comparability are explored. (SLD)

An evaluation of the treatment and habilitation services provided to individuals with dual diagnoses of mental retardation and mental illness concludes that service delivery is currently unacceptable. This article considers legal issues, general ethical principles, and codes of ethics of two professional groups. The ultimate responsibility of…

The article addresses priorities for the Association of Teacher Educators. Recently, commissions and task forces have been appointed to address several critical issues: interprofessional human services in teacher education, quality standards, more effective communication with nontraditional teacher educators, teachers in urban schools, and gender…

A study of the Swiss Federal Institute of Technology suggests (1) an abrupt change in an institution's financial pattern need not mean loss of excellence; (2) in crisis, the institution must build on its strengths; (3) strong central planning is essential; (4) an excellent faculty is the first responsibility. (MSE)

Discusses a study of training and development in noneducational, profit companies that found total quality management the main training topic. Participant evaluations measured training effectiveness. Employees participated in training for personal satisfaction and increased capacity. Private sector trainers expressed concern about the lack of…

Syracuse University (New York) has found that the focused, collaborative approach to institutional administration embodied in Total Quality Management is beneficial. It requires allocation of adequate time and resources, observation of others, communication, addressing high-need areas first, and willingness to adapt, but it may bring resistance…

Activities at Delaware County Community College (Pennsylvania) in implementing Total Quality Management are examined and compared with criteria used by the United States Chamber of Commerce for making quality awards to businesses. Assessed areas include management leadership, strategic planning, customer focus, employee development, teamwork,…

Hoshin, or breakthrough, planning is the Total Quality Management method of integrating strategic planning into the daily work of organizational units. Delaware County (Pennsylvania) Community College's adaptation of the process and its use in daily management are described and presented in the form of a flow chart. (MSE)