The University of Kansas experience in applying Total Quality Management methods illustrates how use of flow charts can reduce substantially the time spent on a complex data-collection and reporting process. Although flow chart construction can be time-consuming, it is a systematic way to uncover sensible solutions with significant payoffs. (MSE)

It is argued that, despite the special character of higher education and its institutions, the principles of the Total Quality Management approach (continuous improvement, consistent quality, staff/student participation, meeting customer needs, coordination, management procedures that detect poor quality and encourage good quality) can contribute…

The evolution of a Total Quality Management approach at Aston University (England) is chronicled, especially as it relates to changes in British higher education and the university in the 1980s. Focus is on the organizational context of the institution, steps taken to become informed about quality management, and refinement of objectives. (MSE)

Nine articles examine current topics in leisure programing, including program design and evaluation, program design through imagery, keys to quality leisure programing, programing with style, total quality program planning, evaluation of leisure programs, programing for older adults, and the intergenerational entrepreneurship demonstration…

Discusses serving library-patron needs in terms of customer service and quality control. Highlights include tools for measuring the quality of service (e.g., the SERVQUAL survey), advisory boards or focus groups, library "service statements," changing patron needs, new information formats, and justifying depository library services. (JAK)

Examined the perceptions of Professional Development School (PDS) stakeholders to investigate the match between the National Council for Accreditation of Teacher Education (NCATE) Draft Standards and PDS practice. Focus group data indicated that many aspects of the standards were successfully reflected, though some practices were not. Results…

Describes a statewide project in South Dakota to wire its elementary and secondary school classrooms for distance education courses. Discusses the use of minimum-security inmates from state prisons to do the wiring; the rural environment; the governor's role; upgrading the electrical infrastructure; security concerns; political issues; inmate…

Discussion of measuring and improving the quality of library public services focuses on a method for quantifying and categorizing patrons' comments from a questionnaire developed at the College of Charleston (South Carolina) library. Topics include Total Quality Management, measures of user perceptions, and defining the service role of libraries.…

Discussion of the reorganization of the national higher education system by the Australian government focuses on a questionnaire distributed to university librarians that examined quality assurance processes and management. Topics include quality indicators and libraries; methodologies, including Total Quality Management; allocation of quality…

Describes how Office of Residential Life at one university met maintenance challenges facing its residential and food-service facilities. Discusses study conducted in 1992 to evaluate widespread management practices and addresses its findings, including six recommended practices. Examines development and implementation of facilities audit,…

The future of educational design, development, and improvement lies in integrating "how" with "what" and "why." Critical strategic thinking factors include abandoning comfort zones; focusing on ends, not means; linking all three planning and result levels; starting with an ideal vision; preparing measurable…

Focuses on quality assurance in open and distance education. Discusses making use of new technologies in ways besides the simple transfer of content; establishing systems of quality assurance and control tailored to universities' needs; four broad principles for developing distance education policies and procedures; and managing change. (AEF)

Continuing medical education (CME) on the Internet has grown steadily over the past several years. However, the quality of Web-based CME has received limited attention in the medical literature, and there have been few attempts to articulate quality standards. This article describes five sets of standards published in the distance education…

This paper provides further evidence to challenge the scepticism of successful interprofessional working. It is a story of a project to support families and children, more specifically, isolated mothers, and the use of continuous quality improvement and action research methodologies to engage a community and change service provision. Based on…

A number of small countries face similar problems while organising external assessment of higher education institutions: how to select proper experts, how to prepare them and maintain? How to avoid bias or interest conflict between experts who evaluate the institution and the institution being evaluated? How to reduce the financial costs of…