This document contains four papers from a symposium on informal workplace learning. The first paper, "The Impact of Actor Strategies and Work Type on Learning Projects: A Multiple Case Study" (Rob F. Poell), reports on a multiple case study of four learning projects in two organizations that demonstrated that individuals' strategies and the type…

This book gathers articles on marketing higher education that first appeared in a newsletter on that topic. Chapter 1, "Marketing and You!" contains two articles on the importance of the person interested in advancing the institution through marketing. The second chapter, "Building Blocks," offers important ideas including a…

This paper presents a brief survey of several contemporary macro-issues in human work organizations as context for--and part of the work of--scientists-practitioners in organizational communication. A special attempt has been made to identify concerns or issues--called "TransIssues" for the purposes of this paper--that appear to cut across two…

Engineering students at Oklahoma State University used an experiential process (the ACME Basket Exercise) to develop an understanding of how quality and productivity can be improved. The exercise simulates a traditional production organization in the classroom and mirrors the efforts, the successes, and the frustrations of individuals and work…

Reaching an employee whose job performance is deteriorating due to substance abuse, personal concerns or emotional problems, is one of the most difficult and most avoided tasks presented supervisors, coworkers and/or union stewards. Yet, when such problems do exist and do effect job performance, (and perhaps the work and safety of coworkers) clear…

This research review integrates the major concerns of the research on power and compliance-gaining strategies and influence strategies in interpersonal and organizational relationships. The review: (1) identifies theories of social power; (2) identifies limited models of social influence; (3) delineates various conceptualizations of interpersonal…

The 45 items included in this annotated bibliography address issues related to both the general attributes of successful interorganizational collaboration and the organizational preconditions that may foster effective collaboration between schools, institutions of higher education, and state education agencies as they interact in the professional…

Among 17 conclusions and recommendations of a study on current policies and procedures related to campus safety at Florida institutions of higher education are the following: (1) there is a need for an expanded definition or additional category of crime for recording incidents involving students, either as victims or perpetrators, that occur in…

An ethnographic study examined the sense of the social world as a natural order produced by the organizational members of one sales team at a New York media representation firm. Communication was observed and recorded over a ten-week period, and members of the sales team were interviewed during an additional two-week period. Results indicated that…

A survey of colleagues in the communication discipline sought to assess the future of rhetoric and public address as an integral part of curriculum and degree programs. A trend that appeared in the remarks was that scholars in the field of rhetoric have too long eschewed the broadening of the concept of rhetorical criticism. Rhetoric should be…

Effective leaders operate with three different styles: manager-as-technician, manager-as-conductor, and manager-as-developer. The first two work well if the manager remains a hero, but this heroic style diminishes the subordinates' own capabilities and confidence and is counterproductive to change. The post-heroic manager, or manager-as-developer,…

Focusing on the concepts of scanning (gathering information about segments of the public, their reactions to the organization, and their opinions about issues important to the organization), decision making, and roles, a study examined the relationship between environmental scanning and the participation of public relations practitioners in…

In the spring of 1979, the Systems and Procedures Exchange Center (SPEC) conducted a survey to identify common practices, approaches, and problems related to communication in Association of Research Libraries (ARL) institutions. Survey responses were received from 75 of the 105 ARL libraries; the responses and statistical results are included in…

A study was conducted to explore college faculty members' perceptions of current and desirable information from their department chairs or heads and their relationships with chairs, coworkers, and top administrators. Respondents, 131 faculty members at a midwestern university, completed two instruments--the Receiver Information Scale and the…

In addition to serving as executive enclosures, offices illustrate organizational goals and reflect the communication climate of the organization. Traditional office designs accentuate personal territory, in which communication is largely controlled by the occupant of the office, and space often becomes a symbol of status. One of the first major…