This article proposes that college admissions officers interested in improving service should focus on creating customer delight rather than simply satisfaction, studying the system when things go wrong rather than placing blame, establishing employee well-being as the highest priority of the organization, providing necessary tools and training…

Frustrations common among students at large institutions include unavailability of faculty, crowding, inadequate advising, and problems getting into required courses. Students are often too intimidated to ask for help, but at some institutions they are pressing for changes. (MSE)

Evaluation of an intensive community health project by three medical school classes (n=240) found the project was rated more favorably (1) with each succeeding class, (2) by students planning to enter primary care specialties, and (3) by students who invested more time in the project. (Author/DB)

Describes the successful aspects of a three-day workshop on teaching effectiveness for engineering professors. Discusses participants' comments and suggestions about administrative support, communication of fresh insights and perspectives, establishment of a participatory structure, and teaching/learning mismatches. (JJK)

The development of a structured interview designed to assess leisure satisfaction in persons with mental retardation is described along with initial reliability, validity, and leisure satisfaction findings with 40 individuals with developmental disabilities. Also considered are the rationale for measuring leisure satisfaction based on quality of…

This study examined changes in communication predispositions of 2 clinical populations--13 adult stutterers and 15 foreign dialect students--over 3.5 months of therapy. Results indicated that both groups reduced levels of communication apprehension and increased levels of communication competence. Each group also demonstrated improvements in…

Interviews with young adults (n=31) with intellectual disabilities living in either community or residential facilities in Australia found those living in an institution were more satisfied with their social life whereas those living in the community were more satisfied with their autonomy. Both groups were positive about their current placement.…

A study examined student satisfactions and reports of their college academic experiences as outcomes of higher education, based on institutional data and data from the National Longitudinal Study of the High School Class of 1972. Data were analyzed in terms of college characteristics, academic discipline, educational attainment, and student…

Results of an experiment offering single-sex and mixed-sex physics classes in a private secondary school indicated that girls in single-sex classes participated more frequently; students overall experienced greater learner satisfaction; and single-sex classes had a statistically significant, positive influence on girls' interest in physics-related…

At the end of their clinical clerkship rotations, all students in one medical school's classes of 1988 (N=69), 1989 (N=63), 1990 (N=66) took the Post-Clerkship Examination. This study examined the nature of the patients' satisfaction ratings; reliability of patient satisfaction ratings and number of patients needed to derive reliable ratings; etc.…

Reviews findings from the Assessment of Catholic Religious Education Surveys regarding students' perceptions about the schools (whether public or private) which they attend full time. Reports more positive attitudes about teachers and courses, but more negativity about discipline among students attending Catholic schools. (DMM)

In a study involving 10 students (ages 12 to 21) at a residential school for children with blindness, head-mounted displays (HMDs) improved acuity and contrast sensitivity, prevented glare, and enhanced performance of near, intermediate, and distance tasks, including mobility. The study also showed that students enjoyed using the devices.…

Fifty-eight preservice teachers and 10 inservice teachers were assigned to (1) Virtual Workshop, a computer-based, interactive multimedia program, or (2) Actual Workshop, a traditional, live, presenter-directed program on inclusion. No statistically significant differences were found between the posttest scores of the two groups and satisfaction…

A study investigated the perspectives of 31 British adults with intellectual disabilities and 104 carers on their experiences, expectations, and opinions of a primary health care project designed for individuals with intellectual disabilities. Results found that the majority of the individuals with intellectual disabilities were satisfied with the…

A study of 50 boys with fragile X syndrome, their parents, and teachers, found early intervention started on average at 21.6 months and there was a steady increase in the amount of early intervention across age periods. Although parents reported satisfaction with services, most would have preferred more services. (Contains references.) (Author/CR)