Fifteen different institutions offer suggestions for managing small shops by: long range planning, setting priorities, organizing and systematizing, defining staff regimen, using outside help, and finding reinforcement through feedback and freely offered ideas. (MLW)

Examines the implementation and operation of Tri-County Technical College's developmental education program. Specific topics covered include the selection of program personnel, the development of a diagnostic testing component, articulation with other academic departments, and the compilation of progress reports which provide for continuous…

Describes a method to elicit data about the results of a personnel training program so that quality improvements can be made by having trainees' supervisors evaluate the training impact on the job. Also describes cases in different organizations where this approach was used to determine program weaknesses and strengths. (MF)

Students, their families, and the public want better service from higher education institutions. Some institutions may have to revamp various operations to improve substantially. Key to re-engineering is the president's ability to communicate the need to improve the institution's competitive position and performance. Enrollment retention levels…

This study used data from a 1992-93 national survey of college teaching faculty (n=29,771) to examine attitudes toward institutional attempts to regulate racist and sexist on-campus speech. Most faculty supported prohibition of hate speech but were less likely to support administrators' right to ban extreme speakers. Unanticipated patterns were…

Principles of effective research administration originally written over a decade ago are revised to reflect the challenges of a new, technologically advanced, and rapidly changing climate. They now include establishing, communicating, and constantly evaluating the goals of research administration in conjunction with institutional partners;…

Discussion of investment of planned gifts to colleges and universities identifies three common administrative problems (inappropriate investment strategies, tracking of performance, no performance comparisons), three factors focusing greater attention on planned gifts (fiduciary responsibilities, rapid growth in planned giving, donor…

Examines the decreasing role of hierarchy in society and organizations and describes emerging mental models for the role of people in organizations. Discusses human resources and cost control; learning hierarchy in instructional design; information technology, access, decision making, and communication and collaboration across hierarchical…

At City College of San Francisco (California), a high-transfer institution, the Institutional Research and Planning office champions change by actively disseminating information to the campus community, asking faculty and staff to reflect on and respond to it, and providing leadership and support throughout the planning process. This promotes…

Presents results of a study on communication channels used by academic librarians in different job categories and organizational levels. A literature review of information processing and internal and interdepartmental library communication is included. Face-to-face and telephone communication dominated as choice of medium. Public service and…

Examines the trend toward outsourcing in libraries and presents views from information professionals in various work environments. Discussion covers privatization activities of government agencies and libraries as well as corporate libraries, particularly law firm libraries. The need for good library-vendor communication, the effect on public…

Learning from evaluation is discussed with reference to the experiences of the Norwegian aid administration. The study demonstrates that evaluation builds learning through involvement and through communication. An organization can maximize its learning by making the two modes supplement each other. (SLD)

Suggestions are made for making meetings in a college or university setting more productive, particularly with regard to avoiding cultural misunderstanding. The cultural sources of some behaviors that may inhibit participation and effectiveness are outlined, and strategies for overcoming them are offered. (MSE)

The leadership development plan of Hood College (Maryland) is designed to increase opportunities for involvement in college decision making and improve communication within and between faculty, students, and staff. It focuses on meeting the individual development needs of each campus constituency and on the sharing of power. (MSE)

Discusses the process of educational change at a small rural elementary school in Gosport, Indiana. A design team made up of school staff and community representatives is explained, and design team activities and presentations are described. The importance of effective communication is emphasized, and suggestions for community involvement are…