Use of the bootstrap resampling technique (BRT) is assessed in its application to resampling analysis associated with measurement of payment allocation errors by federally funded Family Assistance Programs. The BRT is applied to a food stamp quality control database in Oregon. This analysis highlights the outlier-sensitivity of the…

The purpose of this study was to assess the effect of organizational changes in the general medicine clinic on residents' and patients' satisfaction, including their perceptions of the quality of care. Questionnaires to assess satisfaction were administered to the residents (N=80) and patients (N=577) using a pre- and posttesting design. (MLW)

Addresses the following obstacles faced by faculty and students in the use of World Wide Web-based support and instruction: multiple skill levels of students performing Web research; credibility of Web information; reliability of campus computer-network systems; inequality of access to student computing resources; and lack of understanding of…

Two major universities illustrate very different experiences with curriculum reform. At Duke University (North Carolina), a new core curriculum was adopted smoothly. At Rice University (Texas), a new undergraduate curriculum that took long to develop was defeated easily by disgruntled faculty. Some feel public relations and institutional politics…

A training need analysis of the position of university lecturer, undertaken at Victoria University of Wellington (New Zealand), identified 10 key roles encompassing the range of expected teaching activities and a faculty development program to address them. Findings have also been integrated into the university's quality management system. Uses of…

The trend toward outside contracting of college and university services is examined, and issues involved in the decision to do so are discussed. The experience of one university in outsourcing its printing services shop is offered as illustration of how this approach can resolve several administrative issues: cost, quality and extent of services,…

The philosophies of adult education and Total Quality Management (TQM) are compared, and it is proposed that their combination can result in a powerful educational tool. A case study illustrating the merging of TQM and adult education principles in a community college business curriculum is presented. Strategies for making adult learning a more…

Principles of quality management, focusing on defect prevention rather than correction, were applied to the design of a graduate biomedicine course in immunology. The principles require clearly stated course mission and objectives, numerous intermediate steps to achieving objectives, immediate feedback on student performance, and immediate…

Discussion of quality assurance in colleges and universities looks at theories and definitions of quality; four approaches to quality (traditional peer review, the assessment-and-outcomes movement, the Total Quality Management movement, and accountability and performance indicator reporting); the moral and ethical dimensions of quality; and ideals…

The purpose of this study was to investigate the perceptions of both industry professionals and faculty members of technology-based programs concerning the preparedness of recent graduates as they began a quality related position. To gain this information, surveys were administered among managers and technical leaders in industry and compared with…

By 2001, 15.9 million students were enrolled in 4,074 American colleges and universities; 2.2 million were enrolled in graduate and first-professional programs, more than half of them--1.4 million--at the master's level. Graduate enrollments rose about 38% between 1985 and 2001; first-professional enrollments increased 13% between 1990 and 2001…

In the United States, there were more than 500,000 enrollments in online courses in grades K-12 and more than one-third of public school districts offered some type of eLearning during the 2005-2006 school year. Research has been done on several virtual schools in North America; however, little information is available about current K-12…

Schools today are working harder than ever to help ensure that "all" children "can" learn and achieve high standards. Marti Richardson, a recognized leader in professional and curriculum development, delivers an innovative, classroom-tested program with planning tools to customize it for any school or district's data-based needs. Designed around a…

This volume is a detailed and up-to-date reference work providing an authoritative overview of the main issues in higher education around the world today. Consisting of newly commissioned chapters and impressive journal articles, it surveys the state of the discipline and includes the examination and discussion of emerging, controversial and…

A framework is presented for understanding how errors arise in institutional research, and principles are suggested to avert errors in work processes of institutional research offices. Error is defined as a product which fails to meet professional standards, has unacceptable process limitations, or is unacceptable to a client. The following four…