This paper assesses the impact of business practices on higher education institutional research activities. Institutions who have been implementing total quality management practices are gradually adopting a new method, process redesign, which focuses more on how to achieve improvements using less costly research methods and procedures. This study…

This British Library Research and Development Department study assesses current activities and attitudes toward quality management in library and information services (LIS) in the academic sector as well as the commercial/industrial sector. Definitions and types of benchmarking are described, and the relevance of benchmarking to LIS is evaluated.…

This compilation of position statements of the Association for Retarded Citizens (ARC) describes what the Association believes on critical issues related to rights, treatment, services, and programs for children and adults with mental retardation and their families. This publication contains positions that the Board of Directors of ARC of the…

This set of effectiveness indicators is intended to assist Colorado communities and agencies to evaluate themselves regarding processes for the identification of young children (birth to age 5) with disabilities. First, a statement of values stresses proactivity, family empowerment, and outcome orientation. Specific effectiveness indicators are…

This curriculum for a 1-semester or 1-year course in manufacturing is designed to give students experience in applying knowledge from other courses and some basic production skills as they become involved in a manufacturing enterprise. Course content is organized around the laboratory activities necessary to organize and operate a process to mass…

Integrated or flexible manufacturing is a management strategy that integrates training and the organization of people with the modernization of hardware. It would allow Australian manufacturing organizations to produce value-added goods for niche markets and be competitive. Manufacturing organizations that identify and change their production…

The purpose of the workshop conference reported in this publication was to provide: recommendations on developments in preservice teacher education and professional development for teachers of languages other than English (LOTE), advice to the Board of Teacher Registration and universities on issues related to the preparation and registration of…

This multi-contributor volume addresses the challenges of providing early intervention services to infants and toddlers with disabilities, within a family-centered framework. The book provides a legislative review of the key elements of eligibility, assessment, and evaluation and then examines service coordination, curricula, special intervention…

Translating achievement tests and questionnaires prepared in one language and culture for use in other languages and cultures has been a long-standing practice. Unfortunately, there is considerable technical evidence that suggests that the quality of test translations varies considerably, and too often the translations are not very good, thus…

The periodic review and development of public library standards are undertaken by the Kansas State Library to best serve the public interest by insuring the quality of the state's public libraries. Standards are defined for the structure and governance of libraries. Service objectives and standards for automation and technology are defined.…

This paper explores the issues surrounding quality in higher education and its necessary adaptation to the online world of educational delivery. A historical perspective on quality standards is presented, and characteristics of recent models for quality control are outlined. Quality-related issues in Walden University's (Minnesota) two new online,…

This document contains texts of presentations and transcriptions of panel discussions from an international symposium on critical issues in distance higher education. The following are included: "Opening Remarks" (Thomas Sobol); "The Changing Context for Distance Learning, Some Highlights" (Harold D. Hodgkinson); panel…

As part of the military recruiting effort, the Department of Defense sponsors surveys of the national youth population to help design recruiting and advertising strategies. This report develops and applies a method of using the information contained in national youth surveys to estimate the probability that respondents taking the Armed Forces…

The Oregon Advanced Technology Consortium (OATC) created the Partnerships for Quality Project (PQP) to improve Oregon's community colleges by developing a total quality curriculum (TQC) based on the beliefs and practices of total quality management (TQM). This report summarizes the recommendations of the PQP and presents a plan of action for the…

This report discusses basic issues in the provision of residential services for people with developmental disabilities. Main points of the discussion include: (1) the service system for this population is in a crisis of accountability as meeting safety and quality requirements threatens to become counterproductive; (2) the current system is well…