The Total Quality Management (TQM) approach is defined and its implementation at the University of North Carolina-Charlotte in undergraduate admissions is described. Benefits and challenges of TQM are discussed, first from the perspective of the manager responsible for TQM, then from that of a front-line staff member and TQM team member.…

The University of Minnesota's Integrated Information Center focused on both technical and organizational integration to bring coherence and unity to support and delivery of information services. After six years, while unexpected progress has been made with end users and technological issues have progressed well, organizational issues continue to…

Structural problems and political issues that must be overcome for the Texas A&M University Japanese branch campus to be successful are explored. It is concluded that the university must have clear priorities and attainable goals and garner the support and expertise of regional and national authorities in Japan. (MSE)

Describes one academic library's experiences in developing a new management structure based on teams to cope with increasing internal and external changes. The views of a team leader, team member, a new librarian, and the director are presented, and benefits and problems of the new structure are presented. (Contains 16 references.) (EAM)

Effective corporate adventure training programs: (1) develop parallel structures between the adventure experience and the workplace (context); (2) consider how the learning will address a company's future needs (continuity); (3) provide learners with valid information and feedback on their actions (consequences); and (4) create physically and…

A study of program review at 156 community colleges shows that it is widely used for accountability and program improvement; that substantial use is made of results; and that key leadership support, organizational communication, a clear understanding of purposes, and frequent action on program review recommendations at all organizational levels…

Discusses the cooperative relationship between Department of Defense Dependents Schools (DoDDS) and the North Central Association, highlighting its evolution from the need to substantiate DoDDS student gains and ensure access to higher education. Suggests that the partnership enhances the ability of the DoDDS to provide quality education to…

Restructuring will be a major activity of many colleges and universities in the next decade, requiring difficult decisions. A proactive approach is most effective. Considerations include acknowledging the importance of leadership in the process; managing leadership; deciding on restructuring versus incremental change; managing the size and…

In response to widespread frustration over faculty salary negotiations, Wheaton College (Massachusetts) linked faculty salaries to changes in its financial resources. The policy united the entire college community and paid dividends in many ways. Faculty have become more directly involved in fundraising and recruitment activities, and in the…

Many in education want to work better with their colleagues in order to create a dynamic and exciting environment in which students can learn. Along with this, educators also want to help students learn how to work together better. According to the author educators need to learn how to engage in productive dialogue and beyond either-or thinking.…

What follows is the Portland State University story, a reflection on change as a scholarly act within a learning community using techniques from organizational learning.

The authors present a rationale for developing core competencies for training and organizational development in extension. Core competencies are defined as "the basic knowledge, attitudes, skills, and observable behaviors that lead to excellence in the workplace." Competency-based models can be used to create an infrastructure that…

Learning technology is seen as one solution to the problem of delivering management training in Small and Medium-sized Enterprises (SMEs). This paper investigates how the Higher Education (HE) sector can use its growing expertise in learning technology implementation to develop effective SME management development solutions. It is found that there…

Purpose: During the 2000-2004 period, one New Zealand tertiary institution provided a management development programme for experienced secondary school principals. Aims to determine the extent to which the learning had been sustained beyond the formal programme. Design/methodology/approach: A postal questionnaire was administered to 80…

The research adopts a case study approach (in higher education) to investigate how strategic capabilities might be developed in an organisation through strategic management development (SMD). SMD is defined as "Management development interventions which are intended to enhance the strategic capability and corporate performance of an…