The Smeal College of Business Administration at the Pennsylvania State University selected its advising center as the pilot unit for a continuous quality improvement project using Total Quality Management principles. It was found that a quality improvement culture evolves when team practices are carried into the everyday office environment.…

Oregon State University has created a permanent administrative position responsible for providing universitywide administrative and technical support for implementation of Total Quality Management. Introductory, strategic, team, and special-topic training are provided. Communication with the university community is a primary responsibility. The…

Presents a series of ideas for educational reform, some drawn from the author's previous works. Experimentation is badly needed to see what will work at every level of education. Suggestions include encouragement of single-sex schooling and endorsement of allowing college curricular authority to reside with faculty. (SLD)

Colleges and universities have begun to benefit from advancing technology. Considering the problems higher education faces and the potential that enterprise-wide information access offers, institutional leaders must look ahead and decide where to invest in information technology support to achieve maximum benefits in quality improvement and cost…

A study investigated the relationship of learning style, academic success, and gender in students in a highly selective combined baccalaureate/medical degree program. Freshmen (n=100) at the University of Missouri Kansas City medical school participated. Learning styles of this group appear to be similar to those in other medical programs.…

Describes two state-mandated programs for institutional accountability in New Jersey (i.e., Basic Skills Assessment Program and College Outcomes Evaluation Program), which function through cooperation between the state's higher education agency and its colleges and universities. Highlights research objectives, procedures, responsibilities,…

Proposes a role for institutional research in changing institutional attitudes about priority placed on student retention efforts. Identifies organizational/attitudinal barriers to improving student retention efforts relative to theory on stages of grief (denial, hostility, bargaining, depression, acceptance); outlines tactics for moving the…

Gives an overview of the Ball State University (Indiana) academic assessment program, from its origins through present and future efforts. Several current assessment activities are described--university-wide, in general education, and discipline-specific. Areas of strength in the program and challenges to conducting successful assessment are…

A conceptual framework is offered for understanding the role of program review in college, particularly a community college. Such a framework should account for the following institutional factors: purpose of the review, stakeholder involvement, leadership support for review, organizational communication, degree of organizational centralization,…

The limited research available and the observations and experiences of college admissions officers suggest that college guidebooks and ratings have a small to negligible impact on the college choices of most students. However, many families buy the guides, and their publication is likely to continue. It is important that institutions provide…

Focusing on student retention and time to degree completion, this study illustrates how institutional researchers may benefit from the power of predictive analyses associated with data-mining tools. The following are appended: (1) Predictors; and (2) Variable Definitions. (Contains 5 figures.)

Institutions of higher education are looked to by society as the training grounds and gatekeepers for college-trained workers. However, despite a long history of being viewed by many as unresponsive to labor force needs, the academy has not found ways of effectively meeting these demands, nor articulating why it is that they have difficulty doing…

Total quality management (TQM) was employed to improve the collection, storage, and use of racial/ethnic information at Cornell University. The initiative began with the task of standardizing ethnic codes across a number of university systems. The project to improve race/ethnicity reporting was undertaken by a team representing various university…

In an effort to integrate existing data into decision-making processes, the School of Education at the University of Pittsburgh (Pennsylvania) began development of a comprehensive set of databases to be used in planning and administration. University strategic planning had begun in 1975 and continued with new impetus and revisions in 1984 and…

A study at the University of Missouri-Columbia investigated the stress factors and coping mechanisms among 196 faculty members in 16 departments. The study was undertaken during a period of low faculty salaries in comparison with similar institutions, characterized as moderate to severe financial decline. During the middle of the fall semester of…