Purpose: This study aims to enhance the understanding of university management as a crucial aspect for ensuring the continuous improvement and quality assurance of institutions, considering that universities are knowledge-based institutions and proposing a framework based on intellectual capital and specific university management activities based…

The attack on the Tree of Life synagogue in Pittsburgh, PA on October 27, 2018, prompted many institutions of higher education to respond to the attack as a show of support for Jewish community members at their institution. This study engages in a Critical Discourse Analysis to determine how university leaders utilized language to discuss the…

Purpose: This study aims to explore how individual personal growth initiative (PGI) mediates the relationship between a positive error orientation and job crafting. Furthermore, it explores the moderating role of the feedback from the leader in this relationship. Design/methodology/approach: Data was collected through a survey conducted on 209…

The purpose of this study was to explore the relationships between supervisors' perceived Servant Leadership behaviors and employees' Organizational Commitment, as measured by the Servant Leadership Scale (SLS-7) and the Three-Component Model (TCM) of Commitment. A sample of convenience was utilized, comprising 350 full-time employees (N = 350)…

This paper shows how the leading Higher Education Institutions (HEIs) in the UI GreenMetric World University Ranking communicate their environmental sustainability policies through their websites. Specifically, this paper analyses the presence of sustainability-related sustainable development goals on the websites of the top 100 universities in…

Purpose: Balancing exploration and exploitation is a strategic challenge for technology-based companies striving to successfully implement ambidexterity in rapidly changing markets. This study aims to look at the extent in which corporate universities can be instrumental in the cross-functional deployment of the resources, capabilities and…

Delivering a project has several challenges to be addressed, and to mitigate them, multiple approaches have arisen and suggested as best practices to stakeholders' satisfaction. This research presents a proposal to manage communication inside a virtual project team, adapting concepts from traditional and agile approaches into a hybrid framework,…

The goal of this activity is to equip students with skill sets for overcoming unfair experiences at work, drawing on interactional justice theory that is developing in organizational communication. Students reflect on their interactional injustice experiences and then proceed to generate response strategies to cope with such injustices. In doing…

Due to ongoing financial cuts and budget restraints, community colleges have turned to alumni association fundraising to support their mission and advance their institution. Fundraising for any organization is challenging, but community college alumni institutions have a more difficult time than their university counterparts in recruiting alumni…

As colleges and universities across the United States continue to grapple with enrollment challenges, many are embracing the concept of customer service as way to improve the student experience and positively impact retention. However, as many institutions of higher education begin to evaluate their own organizational structure, the notion of…

Schools are typically highly structured institutions, so any shifts in processes can potentially generate anxiety, confusion, and even anger among staff. As such, when there is frequent change, initiatives often fail to achieve their intended goals. Well-intentioned initiatives can go awry when not consistently implemented correctly by all staff;…

This paper examines the communication patterns of an academic program and the power dynamics between faculty, staff, and student workers. This study utilized participatory action research and consisted of two cycles of data collection. Additionally, this study relied heavily on current research and findings for nonacademic programs like libraries…

This case study examines institutional communication of purpose to stakeholders through Facebook during the COVID-19 pandemic. The findings show that the institution attempted to reduce the negative impacts of the pandemic on campus life and student experiences while using the pandemic as an opportunity to re-iterate the importance of its…

This qualitative case study explored staffs' perceptions regarding the influence of transparent communication on organizational culture in a faith-based college in the mid-Atlantic United States. The study used a phenomenological approach, grounded in the principles of existential phenomenology as posited by Heidegger, alongside an interpretivism…

Purpose: This paper aims to investigate the influence of school principals' effective communication and teachers' trust in principals on schools' organisational mindfulness from the perspective of public school teachers in Kuwait. Design/methodology/approach: The study used a cross-sectional research design. A quantitative survey questionnaire was…