At Fox Valley Technical College (Wisconsin), application of Total Quality Management (TQM) brought positive outcomes and other effects. Areas in which TQM was used are considered, including admissions, employee safety, customer focus, policy formation, management performance appraisal, student services, creation of a self-managing class, TQM for…

An administrator of the United Kingdom's Open University and two cofounders of Western Governors University participate in a panel discussion of higher education in a global marketplace, the potential for new networked delivery strategies, the future of selective, conventional institutions and the traditional student experience, the influence of…

Discussion of the Australian education system gives a brief overview of the entire system, then details key developments in higher education and in the vocational education sector, including aspects of funding, international cooperation, reform and expansion, quality assurance, delivery systems, apprenticeship programs, responsiveness to the labor…

Discusses the causes for the recent decline in higher education quality in sub-Saharan Africa and possible strategies for improvement, including selective admission to the universities, teacher training programs for faculty, student evaluation of faculty, faculty participation in instructional materials development, improvement of graduate study,…

The delivery of an appropriate quantity and quality of health care in an efficient way requires, among other things, matching the supply with the demand for the services of physicians, over time. Such matching has led to very different levels of physicians per million population across OECD countries--because of variations, among other things,…

This report is the second in a series of policy papers on the education of educators. It identifies several model teacher education programs, but also finds that the majority of the nation's teachers are prepared in programs that have low admission and graduation standards and cling to an outdated vision of teacher education. Both state…

This article has two objectives: to explore the changing power relationships within the quality management practices of United Kingdom higher education with specific reference to online learning and the role of learning technologists; and to explore some of the issues surrounding the potential to represent academic discourse through media other…

This report is the second in a series of policy papers on the education of educators. It identifies several model teacher education programs, but also finds that the majority of the nation's teachers are prepared in programs that have low admission and graduation standards and cling to an outdated vision of teacher education. Both state…

This book applies the concepts of curriculum development and management, with curriculum defined as the collectivity of paper defining work, to a wide range of organizations, especially social service organizations, schools, and colleges. After an introductory chapter defining basic concepts, Chapters 1 through 7 cover: curriculum management as it…

This report documents five objectives for the Canadian post-secondary education system: (1) quality; (2) access for all qualified applicants; (3) differentiation (diversity of educational opportunity); (4) accountability; and (5) responsiveness to changing student and labor market requirements. The report also discusses the changing political…

This planning document for South Dakota's public universities emphasizes that the primary mission of the state's colleges and universities is to utilize available resources to provide an environment that supports students in their intellectual, cultural, and ethical development and affirms the State Board's commitment to diverse campus communities…

Four newsletter issues address aspects of adult immigrant education for employment. The first focuses on the manufacturing industry, with articles describing a Pima County Adult Education (Arizona) program concerning quality standards, an El Paso Community College (Texas) program for employees of companies in transition, and survey results on…

This book has the following objectives: (1) to sharpen the skills of interviewers to increase the quality of the interview process used with diverse populations; (2) to describe the dynamics of the occupations that use a brief interview in the education and training service-producing industry; and (3) to provide measurement for statistical process…

This industrial sewing guide is a compilation of duties, tasks, performance objectives, and performance guides that deals with the psychomotor aspect of an occupation. The guide addresses the three domains of learning: psychomotor, cognitive, and affective. Each unit provides job-relevant tasks, standards of performance, source of standard,…

This three-part instructional guide was developed to assist vocational instructors in business and office occupations in presenting broadly applicable, nontechnical (often called quality of work life--QWL) skills, such as interpersonal and group process skills, problem solving and decision making, planning, communications, business economics,…