The Qualitative Studies section of the Proceedings contains the following 16 papers: "Public Journalism and the Search for Democratic Ideals" (Theodore L. Glasser and Stephanie Craft); "Scratching the Surface: 'The New York Times' Coverage of the Mothers of Plaza de Mayo, 1977-1997" (Carolina Acosta-Alzuru); "Context and…

This package includes the final report and selected products of the Adult education eXpress Intercommunication Support (AXIS) project, which was conducted to facilitate communication related to professional development services administered by the Pennsylvania Department of Education's Bureau of Adult Basic and Literacy Education (ABLE) and…

The Public Relations Division of the proceedings contains the following 20 papers: "Communicating for Technical Change: Business-to-Business Communication with Small Manufacturing Firms" (Danielle Pontiff); "Integrating Editorial Presentation and Public Relations Publications: New Frontiers for Convergence and Collaborative…

This book discusses various facets of stewardship as it applies specifically to philanthropy and donor relations for institutions of higher education. Stewardship is defined as a way of preserving opportunities for further support, as the legal and public relations protection of institutions, and as a "right" thing to do. Following an…

There are a number of studies that classify governing boards into different types. Some classifications are based on management form. Some are based on the form in which authority is exercised. Some are based on the form of institution that the board serves. Most of these classifications include "working boards," but few offer a clear…

An incentive program that rewards and encourages desirable work traits can improve college or university effectiveness, customer satisfaction, and employee morale without excessive cost. Processes needed, benefits to the institution, costs, program design, challenges to successful implementation, and organizational communication needs are…

Provides tips for improving staff communication in early-childhood centers. Suggests directors use a bulletin board that invites notes from employees; make sure that the center's newsletter invites input and letters to the editor; have an open-door policy or a visitors' time; and most importantly, focus on listening to what staff has to say. (AA)

Despite limited generation of hazardous materials, two-year colleges are required to comply with federal criteria for their identification and removal. After a random facilities inspection, the College of DuPage (Illinois) established priorities for waste removal, information dissemination, staff training, inventory, storage, and organizational…

Describes the role of parent information centers in the school selection process, drawing on experiences with six Massachusetts information centers. In spite of insufficient funding and overwhelming work loads, these centers are providing valuable information to help parental school choice and to promote parent participation in school decision…

A survey investigated college faculty and administrator attitudes on issues related to institutional governance. Results offer trustees several strategies for fostering institutional change: build on the overlap in attitudes about governance; foster dialog about teaching, research, and governance among board, faculty, and administrators; improve…

This study examines the skills that recent technical communication graduates and managers believe technical communication students need before entering business and industry as new technical communicators. Through questionnaires and interviews with recent graduates and managers of technical communication departments as well as an analysis of the…

In a new urgency to ensure that critical incident plans, communication plans, and parental reunification plans are in place at all institutions responsible for the safety of America's children, the U.S. Courts have stated that preparation is a duty and expectation of those acting in a "locos parental" role. As public schools adopt rapid…

Faculty (n=484) and administrators (n=189) at five public comprehensive universities that had experienced annual budget reductions of at least 10 percent were surveyed concerning their job satisfaction and reactions to the reduction process. Three institutions were identified as having used unplanned approaches, and two used planned approaches.…

The Training for Interprofessional Collaboration Project (TIC) is a joint effort of five professional schools of the University of Washington and various community sites and agencies to provide preservice (graduate level) and inservice training in teacher and interprofessional collaboration. The guide includes bibliographies, case studies,…

Project EXCEL is a federally-funded workplace literacy program involving hotel enterprises in the San Francisco (California) Bay area. Its focus is on identification and instruction of literacy skills essential to job success for limited-English-proficient (LEP) workers. Training is intended to enable employees to understand written work orders,…