Contract learning is an invaluable tool in organizational learning and management development. A contract can incorporate teacher-directed learning (TDL) and self-directed learning (SDL), as appropriate. Substantial research has revealed the power of SDL; the trick is to harness this learning for the benefit of the organization. The literature on…

Quality is at the top of most agendas, and improving quality is probably the most important task facing any institution. In addition, quality is difficult to define or measure. This book, the second edition of "Total Quality Management in Education," introduces the key concepts of Total Quality Management (TQM) and demonstrates how they…

Developed by Laubach Literacy Action (LLA), this book is designed to help literacy programs develop professionalism, improve program quality, and operate their programs like businesses. Based on LLA's National Quality Standards for Volunteer Literacy Programs and the premise that tutoring services are enhanced by efficient program management and…

On August 18, 1995, California's San Diego Community College District (SDCCD) held a conference among district staff to discuss strategies for remaining competitive in the 21st century. This document presents the conference agenda and summarizes remarks made at the conference and conclusions reached by breakout groups. Comments from four…

This study examined the variety of service delivery models used to provide services to preschool children with disabilities in nine diverse communities across three states (Colorado, North Carolina, and Pennsylvania). Information was derived primarily from interviews conducted with community preschool program administrators, service providers, and…

Despite increased attention to learning within the workplace and investigation into the distribution and nature of learning-related activities, how these trends have impacted the role of human resource (HR) professionals has been less extensively examined. Studies examining their role indicate that HR development (HRD) positions name traditional…

This booklet provides ways for organizational team leaders to assess their team's effectiveness at regular intervals and to monitor their team's performance. The booklet identifies six key aspects, or dimensions, consistent across all teams. If all six dimensions are strong within a team, the team has the means to conduct its work and perform…

Three presentations are provided from Symposium 17, Transformative Learning, of the Academy of Human Resource Development (HRD) 2000 Conference Proceedings. "Leadership Development as Transformative Pedagogy" (Olga V. Kritskaya, John M. Dirkx) examines the nature of transformative instructional environments, focusing specifically on the…

This packet contains three papers from a symposium on feedback systems held at a conference on human resource development (HRD). The first paper, "The Role of Feedback in Management Development Training" (K. Peter Kuchinke), reports on a survey-based study that investigated the role of feedback in nine management development training…

This report describes the activities, accomplishments, and concerns of the Office of Inspector General, U.S. Department of Education, for the 6-month period ending March 31, 2000. The report describes management challenges concerning student financial assistance, including instances of fraud and abuse, concealment of prior defaults, patterns of…

These three articles come from the series "Course 2010--A Decade in View" published in the Handelsblatt (Duesseldorf and Frankfurt/Main), an influential German business newspaper. "The Labor Market: With Flexibility into the Service Society" (Elga Lehari) states that the key to more employment in future is a service society…

The organizational structure of a college should reflect working relationships and roles. Word processing, electronic mail, video and optical disk, micrographic, telecommunication, and other related technologies offer the small college excellent opportunities to increase effectiveness and control costs in a people-intensive enterprise. Total…

Explains why and how organizational development can be effective at improving performance and job satisfaction in schools and maintains that the person most likely to apply it effectively is the instructional supervisor. (JM)

A University of Illinois at Urbana-Champaign program involving faculty and students in participatory action research to improve community-based organizations in East St. Louis (Illinois) is described. The project's origins, management, community development strategy, and accomplishments are documented, and some of the institutional, environmental,…

Drawing on the experiences of a fictitious teacher, the paper illustrates where professional development has been and where it is going as it supports more learner-centered schools, discussing the nature of the paradigm shift in professional development that will support the building and continuity of learner-centered schools. (SM)