The general problem was that, in the competitive telecommunications industry, information technology service providers have to develop ways to improve on customer satisfaction and service quality during service disruptions to meet service level agreements. A descriptive phenomenological study was used to explore the lived experiences and…

Evidence is mounting that children have decreasing exposure to the natural world, which makes sense as the population of the planet urbanizes and many interests and assignments involve digital technology. According to the United Nations, 54% of the world's population now live in cities (2014), and a 2010 study by the Kaiser Health Foundation found…

Purpose: The purpose of this paper is to analyze training programs for transnational corporations, educational services market, and society. Design/methodology/approach: The paper consists of three components: determination of the role and meaning of training programs of transnational corporations in the system of formation of private educational…

Cyber attackers targeting large corporations achieved a high perimeter penetration success rate during 2013, resulting in many corporations incurring financial losses. Corporate information technology leaders have a fiduciary responsibility to implement information security domain processes that effectually address the challenges for preventing…

While knowledge is one of an organization's greatest assets, it remains a challenge to facilitate knowledge transfer between people within an organization. Social influence has been studied in its role of facilitating information diffusion, which is necessary for knowledge transfer to occur. Among this research, tie strength, a quantifiable…

This study was designed to collect formative information for the development of theoretically driven water conservation communication efforts targeting the business sector of water users. Members from a West Texas Chamber of Commerce were recruited for participation in an online survey. Questionnaire responses were collected from 176 commercial…

The importance of change to any organization is essential to growth, and it is the responsibility of leadership to explain both why change is required and how the change will take place to the organizational culture. Leaders should always be available and should seek out those essential methods of communication with the culture around them in…

Purpose: The purpose of this paper is to explain the rationale for choosing the qualitative approach to research human resources practices, namely, recruitment and selection, training and development, performance management, rewards management, employee communication and participation, diversity management and work and life balance using deductive…

Purpose: This study responds to major administrative and policy priorities to support science, technology, engineering and mathematics (STEM) education by investigating a multi-sector ecosystem of regional organizations that support a STEM pipeline for education and careers. Design/methodology/approach: We use social network analysis to…

Situated in an understanding of contemporary US education as heavily influenced by a neoliberal technocracy we conducted a Critical Discourse Analysis of the 2010 and 2016 National Education Technology (NETP) plans released by the US Department of Education. Our investigation was also guided by a cyber-archaeological excavation of digital…

Purpose: This article investigates the role of private supplementary tutoring in Denmark in light of the country's pedagogical traditions in schools and leisure spheres. Design/Approach/Methods: Although tutoring activities are increasing, the phenomenon is not as prevalent in Denmark as in many other countries. In this article, we look into the…

Software Effort Estimation is one of the most challenging aspects in the software development life cycle. Recent empirical studies in the area of software development estimation indicate the presence of two models for effort estimation: (i) Formal, and (ii) Expert Based (Informal). The IT sector in Palestine is one of the most promising and…

The relevance of the investigating problem is caused by the need to reduce the total aggregated amount of debt in Russian economy in conditions of crisis and the strengthening of external anti-Russian sanctions. In this context, the purpose of this article is to identify measures aimed to regulate debt sustainability of the Russian economy using…

This paper considers the methodological aspects of forming a development strategy for the regional socioeconomic system (by the example of radio-electronic enterprises in the Republic of Tatarstan). The paper suggests a conceptual scheme of the macro- and micro-factors' influence on the regional socioeconomic system. This scheme is based on the…

This paper provides a critical policy analysis of "The Learning Curve" (TLC) (2012), an initiative developed by the multinational edu-business, Pearson, in conjunction with the Economist Intelligence Unit. "TLC" exemplifies the commercialising of comparison and the efforts of edu-businesses to strategically position themselves…