It was found that in Memphis there are major differences in how CETA professional staff perceive the goals of the program participants and in how these participants perceive their own goals. To get better CETA programs of any type, the authors recommend that more input be sought from the clients. (CT)

Describes a computer-based decision support system for child welfare workers and provides a hypothetical example of computer use by a caseworker. Indicates ways caseworkers should become involved in the design of computer programs for agency records. (Author/RH)

The 50-item Utilization Enhancement Checklist involves: determining evaluator role; understanding organizational context; planning; conducting the evaluation; and communicating evaluative information. The checklist is presented as a summary of the preceding nine articles. (Available from: Jossey-Bass, Inc., 433 California St., San Francisco, CA…

Research texts may describe what should be done, but they are less likely to discuss how to go about doing it, how long it may take, and the problems that may confront the first-time investigator. Key factors include setting realistic goals, securing adequate samples, and obtaining clinical knowledge about the population. (CT)

Data were collected regarding the work performed by houseparents in residential schools for the visually/multiply handicapped. Of the 519 usable critical incidents reported, the most frequently reported group was health care activities followed by discipline tasks. (CL)

States that yearbook staffs should develop editorial policies that state the goals of their publications and the guidelines for publishing; offers points to ponder in developing such policies. (GT)

Outlines the qualities needed by various members of the yearbook staff and breaks down the job functions of each. (KS)

Argues that the media specialist should be an integral part of the school's administrative team. (JG)

Although traditional secretarial skills are still necessary, new skills and knowledge must be added to the curriculum to accommodate the changes that the computer age has brought to the high-tech environment. (JOW)

Outlines several ideas for organizing the work area of a school newspaper. Lists steps for the organization of the room, the supplies, the work, and the staff. Assesses the benefits of this organizational scheme. (PA)

Examines the evolution of one-stop centers in terms of the limitations of existing services and the one-stop response. Levels of support are discussed in relation to the needs of job seekers and options for matching needs with staff support are reviewed. Proposes two models for maximizing staff resources in one-stop centers. (Author/MKA)

Counseling center directors at 22 colleges and universities in Pennsylvania were surveyed regarding staff involvement in students' mental health crises after hours. Center practices regarding on-call procedures, counselor availability, hospitalization of students, and management of impaired students on campus are described and potential problems…

Describes the changing role of the school janitor in today's more sophisticated and automated educational facility and what principals should consider when selecting, training, and progressively developing custodial staff members. Administrator resource information is highlighted. (GR)

Patterns of staff communication with people living in three community-based residential facilities supporting persons with disabilities were examined by observing 16 staff persons for 2 hours each as they communicated with residents. Frequencies of communication were found to differ across activities and residents (communicative partners) but not…

Discusses technology-support issues, including staff training, cost, and outsourcing. Describes how various school districts manage technology-support services. Features the Technology Support Index, developed by the International Society for Technology in Education, to gauge the operation of school district technology-support programs. (PKP)