Customer orientation is strongly visible in the visions and strategies of most organizations, but how do these visions and strategies move from intentions to practice? This question provides the focus for this research which aims to acquire deeper insights into this process. The point of departure is the change in perspective from a product to a…

Modern school leaders may fed uncertainty in their feelings of satisfaction given the complex and changing nature of the principalship. Reforms in administrative preparation and training programs attempt to provide professional growth experiences that address evolving administrative expectations while universities and school districts strive to…

Purpose: The purpose of this paper is to highlight the contradictions in the current maritime education and training system (MET), which is based on competency-based education, training and assessment, and to theorize the failure to make the training useful. Design/methodology/approach: A case study of education and training in the international…

This chapter focuses on "learning processes" in the workplace from concepts emerging in the field of adult education, without straying into pedagogies and programs that can enhance learning. It discusses four topics on learning processes that seem to be particularly important for addressing key purposes and issues of workplace learning from an…

A sandwich" course for the training of private secretaries involving 30 weeks in college and 30 weeks in the office (alternating weekly) is outlined and its firts year of operation reviewed. (DM)

Hospitality sector needs new technological training tools, which can assist to improve sector employees' skills and services quality. The sector might be more interactive when these technological training tools used on the job-training program. This study addresses to issue of illumination of new technologic tools that enforce training in which…

Professionalisation, defined as the transmission of competences adapted to the job-market, is one of the new missions of Doctoral Schools in France. Interviews with supervisors reveal a number of ambivalent attitudes towards this new policy. Supervisors do support the rhetoric of professionalisation, but are powerless to push their students…

Purpose: The purpose of this paper is to examine the quality of jobs in call centres by focusing on the opportunities for promotion in this sector. More specifically, the research questions focus on discovering whether promotion is common practise in the call centre sector and on identifying the factors that affect this.…

To anticipate the future needs of principal preparation, it is important to understand past efforts to bridge the preparation and practice gap. Decades ago, both the military and corporate industries discovered that classroom training was not meeting their needs for preparing soldiers and business professionals for real-life challenges. So they…

Starting from the CVTS-2 survey in which responses by Austrian and French employers revealed their very limited use of "non-school" types of training (on-the-job training, self-learning, job rotation, apprenticeship and quality circles, etc.), the author searches for the reasons for these two European exceptions. Although certain…

This article presents the results of research into how young trainees in the level III apprenticeship system formulate their educational and professional plans, what expectations they have of obtaining socially and professionally recognised qualifications, and in what way enterprises see such training as a strategy for providing human resources…

In Germany, the group of young people with the most extended transition from school to work are those achieving higher education entrance qualifications ("Abitur"), then serving an apprenticeship in the German "dual system" and later pursuing higher education. On the basis of three Anglo-German comparative studies, this article…

In this article, the authors describe a pilot project in which formative feedback from industry professionals creates a genuine learning experience for students. Industry is giving feedback to higher education that many graduates are not employable or that they need substantial postcollegiate on-the-job training. Higher education is struggling to…

Describes how a company developed a unique training strategy for upgrading its workforce. The on-site training project focuses on new technology at the company, employee motivation, principles of electronics, and hands-on assembly techniques. It meets for 2 hours, twice a week, for 12 weeks. (JN)

Guidelines for instituting or revising an on-the-job-training program for handicapped students focus on three key considerations: program sequencing, program content, and employer involvement. (CL)