In 2015, the City University of New York (CUNY) launched a new program--Accelerate, Complete, and Engage (ACE)--aimed at improving college graduation rates. A randomized-control evaluation of the program found a nearly 12 percentage point increase in graduation five years after college entry. Using this impact estimate and national data on…

Keep it simple. Focus on the students. Those may be the most important takeaways from the experience of the partnering of two educational institutions for the past eight years to ensure that students consistently and happily graduate with bachelor's degrees. Adult students over the age of 25 juggle many priorities and have responsibilities that…

The number of first-generation college students, whose parents have not earned a bachelor's degree, has steadily risen in institutions of higher education. The literature suggests that first-generation college students differ from their continuing-education counterparts, experience unique challenges while earning their degrees, and are less likely…

Big data is an important part of innovation that has recently attracted a lot of interest from academics and practitioners alike. Given the importance of the education industry, there is a growing trend to investigate the role of big data in this field. Much research has been undertaken to date in order to better understand the use of big data in…

This study explored academic advisor use and perceptions of values, motives, and institutional support of SMS texting as a communication channel with students. Theoretical concepts in Customer Relationship Management (CRM) and adaptive leadership guided the study as well as existing survey research on Computer-Mediated Communication (CMC) in…

The Undergraduate Scholarships with Mathematics and Science Training, Exploration, and Research Program (US MASTER) is a STEM scholarship program funded by the United States National Science Foundation. It was implemented at an upper-Midwest institution to target and provide structured support to low-income, academically talented undergraduates in…

Student dropout is a multi-causal process. Different theoretical models on student dropout consider dysfunctional study behavior (e.g., academic procrastination) and low study satisfaction as possible determinants of students' dropout intentions during their university studies. However, these models neglect contemporary conceptualizations that…

Higher education (HE) in Kuwait suffers from high dropout rates, and one of the leading causes of this desertion is a lack of academic advising. Effective academic advising systems must fulfill its user's needs and provide a positive user experience (UX), which allows users to successfully and effectively fulfill their goals. This study used…

To build back enrollments after a decade of downward trends, community colleges need to substantially increase retention as well as recruitment, particularly among students from underserved groups, who represent a growing share of prospective college students. Community College Research Center (CCRC) has developed a framework called…

Academic advising plays an important role in students' decision-making in higher education. Data-driven methods provide useful recommendations to students to help them with degree completion. Several course recommendation models have been proposed in the literature to recommend courses for the next semester. One aspect of the data that has yet to…

In this article, we examine the "entrepreneurial self" as a response to prevailing neoliberalism in higher education. We draw on positioning theory to explore a case study of an academic language and learning (ALL) advisor at an Australian university. ALL advisors work closely with students and academic teaching staff to develop teaching…

The COVID-19 pandemic raised barriers for college students and challenged institutions to rethink approaches to student retention. Academic advising is critical to achieving student retention. During COVID-19, advisors faced increased work demands and adopted coping behaviors to keep workloads manageable. Coping behaviors are conceptualized as…

This research applies the community cultural wealth model to explore how Black and Latinx students experience financial barriers in college from an appreciative lens. The purpose of this study was to increase understanding of how Black and Latinx students use aspirational, familial, social, navigational, resistant, and linguistic capital to…

Black male student-athletes at predominantly White institutions (PWI) are funneled through Student-athlete Academic Support Services (SASS) programs where advisors primarily focus on maintaining NCAA athletic eligibility instead of degree completion, which is detrimental to their academic identity development. The purpose of this qualitative,…

This article will describe critical practices for academic advisors in higher education, particularly during a time of global pandemic and crisis in the 2020-2021 academic year, prior to the widespread availability of preventative vaccines. Academic institutions at all levels transitioned to remote delivery during the lockdowns resulting from the…