The Common Knowledge: Pittsburgh (CK:P), a technology-based project, introduced the Internet into all levels of the Pittsburgh Public Schools during 1993-97. This is a case study of the ideology, strategies, and process of the CK:P project describes the project's activities, examines the project in light of school-reform literature, and uses its…

Total Quality Management (TQM) is being adopted by many governmental entities, including public school districts. A basic tenet of quality improvement is that the customer, not the organization, defines quality. Other tenets are that the organization must satisfy the customer in order to best the competition; and that the organization must change…

Organizational learning is fundamentally a communication phenomenon and, as such, communication research is particularly well suited to contribute to the understanding of this occurrence. Three communicative processes are constitutive of learning organizations: (1) collective thinking processes, whose three components are collectivity, idea…

For 2 decades, schools in the United Kingdom and in western economies in general have experienced rapid change. Many schools, however, look less like learning organizations today than they did before the introduction of the Education Reform Act in 1988. This paper reports on an ongoing series of case studies of school improvement that developed…

This paper presents findings of a study that examined how six women headteachers in Great Britain worked as school leaders. Data were obtained through observation, joint inquiry, structured conversations, and life-history interviews. The study drew on Wallace and Hall's (1994) power-culture metaphor, which stated that individuals make different…

This book is aimed at managers, chief executives, personnel directors, and all those who want to know what action learning can do for their organizations. Part 1 (Chapters 1-3) provides a general introduction to action learning. It describes the underlying theory and principles of action learning and the benefits that organizations can expect to…

A study was done to explore the role of senior and middle managers in British Further Education (FE) about a year after these institutions had been incorporated and gained their independence from local funding authorities. The research examined administrator attitudes at a large broadly based urban college providing a wide range of educational and…

This paper offers a new conceptual framework for thinking about school restructuring by examining the meaning and implications of restructuring as a school improvement strategy. Conceptualization efforts are organized around a set of fundamental questions: (1) What is the meaning of restructuring? (2) What makes restructuring necessary? (3) What…

This publication contains the proceedings of a symposium on higher education finance and management which examined the current financial and managerial direction of colleges and universities. The event brought together institutional presidents and policy makers, corporate leaders, leading financiers, top college and government administrators,…

This guidebook argues that solutions to the many problems that internally plague academic institutions of higher education are best developed when administrators closely examine the values, beliefs, traditions, and histories that organizational members hold. Institutional evaluations should take place within a cultural context in which…

At present, the composition program at San Diego State is located in two departments. The Academic Skills Center offers pre-baccalaureate courses for basic writers and developmental ESL writers. The Department of English and Comparative Literature offers most of the required general education two-semester sequence, advanced composition courses,…

This book is intended as a resource for educators engaged in the pursuit of quality and excellence. Specifically, Total Quality Management (TQM)--defined as a way of thinking and working to achieve continuous improvement through employee involvement and a focus on customers--is applied to education. Following the introduction, the first two…

The use of group therapy is expected to increase dramatically in the next decade. This volume explores the convergence of consumer demand for group treatment and corporate marketing of health care plans and how it will affect group therapy as a discipline. It shows how to put in place the key organizational elements that are needed to create and…

This digest discusses two recurrent themes presented in the New Directions for Community Colleges volume titled "Organizational Change in the Community College: Ripple or Sea Change?" First, change in the external environment is accelerating, and colleges must respond to these changes to thrive. External environmental influences include…

Five background papers were produced for the Research, Development and Dissemination System Committee of the National Educational Research Policy and Priorities Board in preparation for the proposed reauthorization of the Department of Education's Office of Educational Research and Improvement. The first paper, "Shaping the Future of…