A study of on-the-job training for 36 Dutch call center trainees and 46 new post office clerks found that training goals were only partly achieved. Self-efficacy, prior experience with tasks, management support, and workload were the most powerful influences on the effectiveness of training. (SK)

Early definitions of cultural diversity focused primarily on race/ethnicity, with subsequent inclusion of age, gender, sexual orientation, class, religion, geography, and a combination of positionalities. More recently, social justice has resurfaced as a component of cultural diversity to explain experiences of people of color, women, and…

This communication from one child education professional to another attempts to answer two questions. The first question deals with professional agreement on the content of early childhood training programs. The response indicates there is agreement that the recent trend towards formal academics for young children is based on a misconception…

Conflict and stress often come hand-in-hand; the management of one influences the management of the other. While training programs dealing with conflict management and stress reduction vary in length of time, depth of instruction, and specific focus, there are ultimately three important facets inherent to the topic. The first facet encompasses…

The effect of passage illustration training on reading comprehension in third and fourth graders is examined. Results show that standardized test scores were not improved due to this training. (Author/DEP)

This article discusses the necessity for pretherapy training when an individual is going to join a therapy group. The authors describe an approach they have used to orient the new members to groups. (EJT)

The article discusses the Insurance Industry Training Council's development, its purpose, and goals in training since its inception in 1968. (BP)

This article presents an approach for the preparation of studentactivities professionals; it deals with one instance in which a professional organization and an institution of higher education have applied the principles of competency-based education to provide training for student activities programming managers. (Author)

Several prominent figures in the training and development/human resources profession offer their appraisals of the challenges facing practitioners in 1975. Included are Joe Batten, Martin Broadwell, Kate Kirkham, Malcolm Knowles, Tom Jaap, Gordon Lippitt, George Ordione, and Ben Treoge. (MW)

The article reappraises initial sales training and presents a program emphasizing objectives, responsibility for training, program content, and teaching techniques. Formal Initial Responsive Sales Training System (FIRSTS) is the name of the program explored and evaluated. (Author/MW)

This document reports on a study of the training needs that result from actual or impending corporate takeovers, based on needs assessments at three corporations conducted by students as part of a university class over a period of 10 weeks. The first section describes the study's background and methodology. The qualitative research methodology…

This chapter examines the current state of instructional development (ID) in business and industry, emphasizing the differences between ID in industry and in education. The competency studies of both the American Society for Testing and Development (ASTD) and the Association for Educational Communications and Technology (AECT) are considered, and…

This technical report has two purposes. One purpose is to present an end product of a multi-year research investigation into the cognitive skills involved in performing intelligence analysis. The product is a "Handbook for Strategic Intelligence Analysis" developed for the United States Army Intelligence and Threat Analysis Center…

Discusses the research model used to train junior high school students in helping relations using the Carkhuff model. Both the research data and resulting behaviors lend support to the concept that effective training of peers can have positive and far-reaching impact on both peer counselor trainees and those to whom they related. (Author/PC)