This discussion paper raises important issues for the future of Utah's public library services, specifically, the state's bookmobile service. Federal dollars used to support daily bookmobile operations in 22 counties will come to an end with the expiration of the "Library Services and Construction Act" in 1996. Beginning in 1997, the…

Current and innovative instructional materials and techniques for developing intercultural understanding in international business administration students are discussed, drawing on a seminar on French business language instruction. A group of classroom activities concerning the adoption of English words into the French language, which can be…

This collection of 12 essays examines the development of higher education in Vietnam, focusing on current issues related to educational reform, expansion, and funding. They are: (1) "Higher Education in Vietnam: The Door Opens--From Inside" (Le Thac Can and David Sloper); (2) "Socio-Economic Background of Vietnam Since 1986: Impact…

These guidelines are intended to assist states and local communities in developing quality respite services that meet the diverse needs of families and children with disabilities, with chronic and terminal illnesses, or at risk of abuse or neglect. The guidelines support the philosophy that all families can benefit from temporary intervals of rest…

Eight papers are presented from the 1994 CAUSE conference track on customer-centered partnering within and among higher education institutions in regard to information resources and technology. The papers include: (1) "Customer-Centered Collaboration: Libraries and IT," which focuses on the use of teams, total quality management, and…

The total quality movement began as a result of the desire of W. Edwards Deming, an American statistician, to permit the economic system to maintain its edge in a growing global market. The 14 points Deming listed as essential to "total quality management" have recently been adapted to the field of education. The success of the total…

This paper describes the results of research conducted on the perceptions of college and university presidents relative to the perceived impact of the institutional research office on institutional effectiveness at their respective institutions. A national survey of 485 college and university presidents resulted in 261 responses. The survey…

This paper reviews the literature pertaining to Total Quality Management (TQM) and its application in educational settings, especially at institutions of higher education. The review is organized into the following topical areas: the concept of "quality" (usually involving customer satisfaction, executive-level leadership, and employee…

Designed to aid in the development of goals and objectives for the City College of San Francisco (CCSF), in California, this atlas provides data on student outcomes, institutional finances, and other accountability information for the 1993-94 and 1994-95 academic years, with longitudinal data included where available. Following a brief…

This document, which is intended for individuals responsible for planning and management at further education (FE) colleges, summarizes the factors that contributed to or obstructed implementation of strategic plans in 10 FE colleges in England and Wales in 1994-95. It presents key questions and illustrations that FE colleges can use for…

This book, which is intended for managers responsible for training and managing employees, outlines an approach to employee management and training that is based on the premise that, if managers are to enhance employees' commitment to the organization and improve productivity, they must first stop managing their employees and start coaching them.…

During Fiscal Year 1994, the Ohio Department of Education's Division of Early Childhood Education implemented internal structural changes to improve efficiency and effectiveness. The division prioritized program interests and functional activities including: (1) collaboration; (2) curriculum and professional development; (3) standards and…

This book examines the organization and functions of the major departments and offices within a college and university and offers explicit advice on the best way to integrate the two to achieve efficient governance. Organizational factors such as reporting structures, types of committees, and how the administration and faculty collaborate to reach…

This paper describes how technology has been successfully integrated into a school's curriculum, the leadership decisions leading to this success, and the impact that technology has had on students and the school organization. Although the Western Pennsylvania School for the Deaf provides specialized services, findings from this study may be…

Focusing mostly on their application for primary schools, this document describes the educational key performance indicators (KPI) employed by the Wendsworth, England, Local Educational Authority (LEA). Indicators are divided into 3 areas, educational context, resource development, and outcomes. Contextual indicators include pupil mobility, home…