This paper focuses on the design of an assessment plan that can accurately measure the impact of using World Wide Web-based deliveries to increase performance. Key trends in technology and training are reviewed, and effective assessment of online training deliveries is examined. The Virtual Business Training Center (VBTC) is an integrated business…

This report describes a study of the effects of environmental complexity on managers of semipublic organizations, in particular, school principals. Although some previous empirical studies do estimate relationships between principals' management activities and individual elements of schools' immediate organizational contexts, researchers have yet…

This 2002-2003 Fact Book for South Texas Community College (STCC) is divided into the following sections: (1) College Profile; (2) Access; (3) Completion; (4) Transfer Rate and Success; (5) Employment; (7) Student Development; (8) TASP (Texas Academic Skills Program) Test; (9) Academic Progress of All Students; (10) Stakeholder Satisfaction; (11)…

The development of leadership and management in postcompulsory learning in England was examined in a survey of managers and leaders at English colleges, work-based learning (WBL) providers, and adult and community learning (ACL) providers. Of the 22,000 questionnaires distributed, nearly 2,000 were completed. The respondents were predominately…

This paper is designed to help educators prepare non-native speakers of English for work in business by studying the overall effectiveness of English for specific purposes programs at the University of Michigan Business School. It describes the English for Business Studies (EBS) program established in 1986. Situated discourse research in a focus…

This monograph is a "how-to" manual on responsibility center budgeting (RCB) and responsibility center management (RCM) in the context of Canadian and U.S. institutions. It explains how RCB/RCM works in practice and discusses some of the problems encountered in implementing this strategy at a number of Canadian and U.S. universities. The…

This packet contains three papers from a symposium on evaluating university human resource development (HRD) programs. The first paper, "Where Have All the Young Ones Gone? An Analysis of the Graduates of an Human Resource Development Program" (Douglas H. Smith, Jo D. Gallagher), reports the results of a survey of graduates between 1998…

Intended for educators who work with or plan to establish a school-based enterprise (SBE) in their school, this guide provides tools and strategies to establish and operate an SBE that provides a context for students to learn a range of academic and career-oriented skills. Section 1 suggests steps educators can take to help their enterprise--an…

This paper offers a theory-based course development methodology for the creation of an information systems (IS) course to address the needs of top executives. A survey of institutions offering the Executive MBA (Masters of Business Administration) degree was conducted that focused on: (1) the extent to which the IS course is included in MBA…

Changes in the United Kingdom higher education system have resulted in a lack of formative (i.e., student feedback) assessment: increased student numbers and reduced funding resulting in bigger classes with less tutor contact, as well as a more diverse set of student entrants with a wider set of skills resulting in a greater need for formative…

This document contains two reports from a poster session on new ideas and models in human resource development (HRD). The first presentation, "Two-way Customer-Service Provider Cycle" (Harriet V. Lawrence, Albert K. Wiswell), discusses a two-way supply cycle model that illustrates relational issues in customer service, including needs…

This policy statement focuses on the policies and practices of graduate education and how they are being affected by the accelerated development of distance education at the postbaccalaureate level. Following an introduction and a review of two earlier policy statements (1977 and 1989), the discussion examines the current context of the rapidly…

This document provides guidelines for administrators related to instructional technology and planning. Chapter 1 discusses planning, including developing a technology plan, facility assessment, e-rate planning, formation of a technology committee, budget planning, and hardware/software replacement plan and costs. Chapter 2 addresses…

A growing number of families are looking for alternative ways to educate their children, as discontent with mainstream schooling rises. Human Scale Education sees the problem with the education system in the United Kingdom as one of size and believes that most schools and classes are too large for children to be known individually by their…

This paper poses a question of direct relevance for welfare administrators, program operators, and policy makers: What management practices, program strategies, and local conditions are key to running effective welfare-to-work programs? To address this question, the present analysis links detailed measures of program characteristics to valid and…