Describes Riga Aviation University's movement from a controlled professional-education program to a system of contract relations with students as education service customers. Discusses a study of students' demands, requirements, and issues and the development of a quality assurance system based on Total Quality Management and ISO 9000 standards.…

Discusses the role of information services (IS) in corporations; characteristics of business information resources (BIR); characteristics of users of BIR in corporations; and change management in IS, including total quality management, strategic planning, and marketing tips. Provides a chart of keys to IS superiority and a map for IS change. (PEN)

A nursing school's faculty investment model, which included strategic planning, benchmarking, continuous quality improvement, and management by objectives, was developed through goal determination, market understanding, and resource allocation. It achieved 10% labor savings, 3% revenue enhancement, and a human capital pool equal to 12% full-time…

The article addresses the concept of quality assurance (QA) and its relation to quality in higher education which itself is a component of total quality management. It then examines the regulatory policies for higher education followed by the meaning of the concept of democracy in the South African Constitution and its impact and implications on…

Purpose: To explore the potential for adoption of TQM in self-financed technical institutions in the light of new demands and challenges posed by customers/students and society. Design/methodology/approach: The paper presents use of quality function deployment (QFD) which prioritizes technical requirements and correlates them with various…

Those identified with high quality child care, early education, and family support (ECE) are experiencing new trends that are interacting with old problems. This article summarizes the old problems and new trends faced by ECE. The author wants to define their role in the emerging system and influence policies that will affect it. This article also…

The role of the educational professional and the speed at which educational reforms have been introduced within higher education has transformed the academic into a manager. This is explained through a variety of changes; for example, technology and the transformation of traditional workplaces being replaced by virtual workplaces through the use…

Calls for the quality of educational research to be monitored more carefully are examined in the context of the most widely used and trusted form of quality screening, namely, that afforded by peer review. The serious limitations of peer review for this purpose, especially in education, are outlined before discussing the place of peer review…

Many schools and school districts are attempting to introduce principles and practices of Total Quality Management (TQM). These attempts take many forms with varying degrees of commitment of resources and management attention. This paper describes the research design of a study intended to identify best current practices in applying TQM concepts…

This paper discusses the emergence of a management process known as Business Process Redesign (BPR) in higher education, which is promoted as a successor to the Total Quality Management (TQM) approach that has influenced higher education management in recent years. The paper chronicles recent management changes in higher education and the…

This study attempted a comprehensive, critical assessment of Total Quality Management (TQM) initiatives in higher education. A survey of 25 institutions (including community colleges, private four-year colleges and universities and public colleges) with experience with TQM was developed and used. The survey utilized , attitude scales designed to…

Issues in the application of Total Quality Management (TQM) to the development of educational standards are discussed in this paper. The first part describes the basic tenets of TQM, which are: focus on the customer; long term commitment to continuous improvement; top management support and guidance; employee involvement and responsibility;…

An examination was conducted of the control chart as a quality improvement statistical method often used by Total Quality Management (TQM) practitioners in higher education. The examination used an example based on actual requests for information gathered for the Director of Human Resources at a medical center at a midwestern university. The…

The purpose of this study was to determine trends and difficulties concerning student incident reports within the residence halls as they relate to the incident reporting system from the Department of Housing and Residential Life at a Southeastern Doctoral I Granting Institution. This study used the frequency distributions of each classified…

The emerging economic paradigm of higher education will make enhancing national productivity the primary goal; emphasize the mastery of learning skills over rote learning; and operate around the principle of customer service, viewing students as customers. Total Quality Management (TQM), as applied to education, shares this focus on customer…