Discussion of measuring and improving the quality of library public services focuses on a method for quantifying and categorizing patrons' comments from a questionnaire developed at the College of Charleston (South Carolina) library. Topics include Total Quality Management, measures of user perceptions, and defining the service role of libraries.…

Discussion of the organizational structure of academic libraries focuses on a study that examined how the work of academic librarians is structured and whether the traditional functions of public services and technical services are still separated. Topics addressed include the role of subject specialists, attitudes toward reorganization, and…

Shows how new terminology related to technological advances has affected communication among library professionals through a literature review and a selective survey of administrators of information technology, public services, and technical services in academic libraries belonging to the Association of Research Libraries. (Author/LRW)

The effective education of the Negroes of the United States is essential to the welfare of the entire Nation, and especially of the Southern States. In view of this fact, the information contained in this bulletin has immediate and practical value of a very high degree. Noteworthy elements in the preparation of this report on Negro education are:…

In this thirteenth annual report, the Commissioner of Education discusses the Bureau of Education's work, with a list of its publications from the year. The Commissioner also presents summary data of institutions, instructors, and students; school age, population, enrolment, and attendance; legal school ages in the United States; teachers employed…

Volume 2 begins with discussion of Hopkins Grammar School history, Greek language issues, and Justin S. Morrill's legislative career. Miscellaneous topics cover Indian Territory, backward children in public schools, U.S. engineering education, Christian Brothers schools founder St. Jean Baptiste de La Salle, public library development, Delft's…

Plans and programs come in response to need. Citizens of our democracy have need of greater opportunities for truth-seeking under competent guidance. The people are hungry for increased understanding of the problems which beset them and their communities. They have a right to expect their institutions of education to give them help in their study…

Discussion of cataloging backlogs in academic libraries focuses on a project at the University of Virginia that used an online catalog to control and reduce a backlog, increase patron access to uncataloged items, and train staff in the creation of online records. Future projects are also discussed. (Contains 14 references.) (LRW)

Discusses the Wright State University (Ohio) Library policy directive on customer service, and suggests this document as a model to follow in setting up service standards or guidelines for depository-library services. Draft-depository library public-service guidelines for government information in electronic format are appended. (JAK)

The Commissioner of Education reviews the work of the office, and provides discussion and data, with some diagrams on the following topics: six-year summary of institutions, instructors, and students; enrollment and attendance of the school-age population; public school teacher employment and salaries; per-capita expenditures on ungraded schools…

Identifies sources of technological stress for public services librarians and patrons and proposes ways to reduce stress, including communicating with staff, implementing a system gradually, providing adequate training, creating proper documentation, planning, considering ergonomics in hardware and software selection, selecting a good interface,…

Discussion of resistance to technological changes in libraries focuses on a study conducted at Algoma University College (Canada) to determine library users' reactions to the online catalog. The coexistence of traditional card catalogs and online catalogs is discussed, and the importance of the role public service staff play is emphasized. (nine…

Describes the emerging position of electronic services librarian. Explains how the position was created to meet the demands of OPACs (online public access catalogs), computers and CD-ROMs, the Internet, and multimedia applications in academic libraries. Topics include the gap between user services librarians and technical specialists, hiring…

In today's electronic environment, government information librarians face new challenges, especially in the arena of quality public-service provision. Given the lack of clear guidelines that Federal Depository Library Program participants follow, and based upon suggested guidelines of reference-oriented literature, a new set of public services…

Part 1 of the education directories for 1919 and 1920 includes U.S. Department of Interior government educational activities. The contents include various government departments and independent establishments including the Library of Congress and the Commission of Fine Arts. Part 2 describes public school systems. The contents include principal…