This study compared the delivery of psychological services at a university counseling center after an interval of almost 40 years in a partial replication of an earlier study at the same center. The results indicate that the changes that have occurred in service delivery reflect more the transitions in the culture of the university than trends in…

Research has increasingly recognized the importance of rhetoric to organizational functioning. However, there remains a paucity of detailed analyses probing its nature, particularly in such contexts as public accounting. The purpose of this paper is to deconstruct two forms of rhetoric, which are prominent within international public accounting…

If schools of education are to remain relevant in this era of accountability, they must approach the preparation of school leaders as part of an urgent social justice agenda. At the heart of this agenda is the improvement of access to educational opportunities for all children, a goal to be accomplished through instructional leadership grounded in…

Queen's College in London's Harley Street was founded in 1848 by Frederick Denison Maurice. Together with other professors from King's College London he began the venture for the education of middle-class girls, which was "greeted with prejudice and ridicule." Originally planned as an institution for training governesses, it was decided…

The black power movement helped redefine African Americans' identity and establish a new racial consciousness in the 1960s. As an influential political force, this movement in turn spawned the academic discipline known as Black Studies. Today there are more than a hundred Black Studies degree programs in the United States, many of them located in…

Community psychologists have a long-standing interest in promoting systems change to improve the lives of individuals and communities. To more fully illuminate a multilevel model of those factors involved in the promotion of systems change, the current study examined individual- and organizational-level characteristics related to health care…

Objective: Organizational learning, underpinned by evidence-based health care, and greater user involvement in planning and delivery were key objectives of the NHS Plan. Evaluation, and specifically participatory evaluation, offers the potential to address these elements of the NHS modernization agenda. We discuss the strengths and limitations of…

"Universal Design in Higher Education" looks at the design of physical and technological environments at institutions of higher education; at issues pertaining to curriculum and instruction; and at the full array of student services. "Universal Design in Higher Education" is a comprehensive guide for researchers and…

This paper uses a quality-assurance framework to unify the application of school-effectiveness and school-improvement knowledge to a school system. The paper proposes that effective school development is enhanced by the implementation of quality systems that recognize the stages of performance-development cycles. It discusses quality-assurance…

A Total Quality Management (TQM)-based benchmarking study looked at the leadership of universities and colleges to identify, understand, and disseminate their best practices. The study found that outstanding leaders encouraged and promoted innovation. This spurred the development of novel programs and methods, even when to do so was extremely…

This publication reports on the progress of the Clinton Administration's effort to reinvent the Federal government bureaucracy and how it operates and serves citizens. Part 1, "A Government that Makes Sense," describes the progress that reinventing government has made and reviews the context in which the initiative was launched including…

A discussion of the role of bilingual education programs focuses on their function as a district-wide or school-wide reform effort, rather than as a discrete program within a larger system. It is proposed that this approach requires changes in the traditional roles of school personnel and thoughtful attention to how to involve all participants.…

Multimedia is developing fast due to the convergence of different media (text, data. graphics, video, audio) into a common digital platform, and due to the convergence of telecommunications, television, and computing. Parallel to these technical convergencies is another set of developments in work and leisure that is opening up new markets for…

ISO 9000 is one of a series of international standards providing guidelines and governing quality of products and services. The ISO 9000 certification demonstrates the capability of a supplier to control the processes that determine the acceptability of the product or service being supplied. This paper focuses on the training aspects of ISO 9000…

This document, which is part of a series of training materials explaining the benefits and use of performance-focused learning, examines the goal-based learning approach to education and training as a means of accelerating performance change. Each page of the document consists of a graphic and bulleted list of information pertaining to one of the…