Internal benchmarking is an established practice in business and industry for identifying best in-house practices and disseminating the knowledge about those practices to other groups in the organization. Internal benchmarking can be done with structures, processes, outcomes, or even individuals. In colleges or universities with multicampuses or a…

The school quality assessment process under No Child Left Behind (NCLB) is criticized for oversimplifying and overemphasizing standardized test results and unfairly targeting diverse, urban schools. There has been much development in alternative test score evaluations, especially value-added models. These developments have tilted the public…

Far from allowing a governance of universities by the invisible hand of market forces, research performance assessments do not just measure differences in research quality, but yield themselves visible symptoms in terms of a stratification and standardization of disciplines. The article illustrates this with a case study of UK history departments…

The evaluation trend in the global education field implies new professional challenges for school principals. The purpose of this article is to describe and analyse Swedish school principals' experiences of prevailing evaluations and the implications for the profession. Specifically, we examine: a) how principals respond to evaluations and their…

World university rankings and their global popularity present a number of far-reaching impacts for vernacular scholarship. This article employs a multidimensional approach to analyze the ranking regime's threat to local scholarship and knowledge construction through a study of Japanese research universities. First, local conditions that have led…

Most countries across Europe now have their own Inspectorate as part of a school improvement and accountability system. However, there has been little research on the impact of school inspections or on the aspects of school inspections that maximise the positive effects and minimise the unintended consequences. As a precursor to further research,…

Sociologists have focused almost exclusively on academic aspects of status in higher education, despite the prominence of nonacademic activities, specifically athletics, in U.S. colleges and universities. We use the case of football to investigate whether intercollegiate sports influence the distribution of status in U.S. higher education.…

Purpose: The purpose of this paper is to present observations of a EUR-ACE accreditation process in a Finnish university. The study demonstrates the effects (benefits, effort and resources required) of accreditation as seen by the university management and teaching staff. Design/methodology/approach: The material of the study was gathered by…

This study systematically reviews research evidence regarding two questions: (1) to what extent do schools gain insight into the quality of their own functioning as a result of an inspection? and (2) what are the emotional consequences of inspections experienced by school staff? It provides a review of empirical research studies published as…

This chapter describes how assessment of co-curricular student learning outcomes can be used as part of the institutional accreditation process and the opportunities institutional researchers and student affairs educators have to collaborate in those efforts.

Given the visibility and popularity of rankings that encompass the measurement of quality of post-graduate courses, for instance, the MBA (Master of Business Administration) or graduate studies program (MSc and PhD) as do global academic rankings--Academic Ranking of World Universities-ARWU, Times Higher/Thomson Reuters World University Ranking…

Accreditation is a complex process. It is especially cumbersome for tribal colleges and universities (TCUs) as a direct result of their cultures of origin and organizational cultures. This study examined Oglala Lakota College's (OLC) constituencies' perceptions toward the importance of accreditation and the impact of accreditation has changed…

This white paper describes the construct validation of the Community College Instructional Development Inventory (CC-IDI). The CC-IDI is an institutional assessment tool designed to inform professional development programming for instructional faculty. The instrument was developed to serve as a standardized assessment tool to determine the…

An important step in the CACREP review process is the campus site visit. The visit involves a team, usually from comparable institutions, coming to a campus for a review of the counselor training program(s). The role of the team is to be the CACREP Board's representative on campus to verify the self-study. In this article, the author reviews…

Purpose: This paper aims to develop and empirically test a hierarchical model for measuring service quality in higher education. Design/methodology/approach: The first phase of the study consisted of qualitative research methods and a comprehensive literature review, which allowed the development of a conceptual model comprising 53 service quality…