Examines three elements useful for solving problems revealed by data gathering and analysis in the context of performance technology: goals, standards, and feedback. Emphasis is on the need for performers of tasks, their supervisors, and the organization as a whole to have the same goals and expectations, and how this is achieved through…

Discusses how those who learn basic human performance technology (HPT) skills can expand expertise in three directions: extended HPT (including generalist, project manager/integrator, and implementation specialist); specialized HPT; and HPT linked to related fields. Presents examples of applications of each alternative. (JKP)

South Carolina's Educational Improvement Act may be only one factor responsible for closed decision-making climates in most of the state's elementary schools, because "reforms" also occurred in curriculum development, methodology, teacher education, and evaluation. With the deregulation movement gaining speed, the time is ripe for…

Considers how human performance technologists (HPTs) can move toward the hard science, or management, arena of an organization. Topics include measuring meaningful outcomes to quantify performance improvements; measurable criteria for workers; essential skills for HPTs; dropping ineffective programs; and defining interventions. (LRW)

Suggests that human resources development professionals need to change their performance improvement focus and philosophy to embrace the importance of building on strengths and managing weaknesses. Identifies five characteristics indicative of employees' strengths. Describes seven strategies to help employees minimize their weaknesses while…

Five knowledge management (KM) experts discuss answers to six fundamental issues of KM that address: a definition of knowledge and KM; relationship between business and KM; whether technology has helped the knowledge worker; relationship between learning, performance, knowledge, and community; the promise of knowledge ecology or ecosystem and…

Discusses how to improve organizational performance by involving customers in partnerships. Relates experiences at the Center for Development and Disability at the University of New Mexico, serving people with developmental disabilities, which helped realize their mission, helped staff cross from theory to application, and increased relevancy and…

Describes a study at California State University at Chico that analyzed the types of reference questions received by their digital reference service over a two-year period. Suggests a strategy for improving the process of answering broad or complex questions remotely. (Author/LRW)

Examined school improvement plans under conditions of high-stakes accountability. Found that schools responded to performance demands of the accountability system with a pattern of external obligation (e.g., state and local requirements rather than teachers') and internal managerialism. School improvement plans were less useful as tools for a…

Presents an evaluation/development method for achieving customer-driven improvement in organizations. Describes the steps to external and internal "mirror analysis," a process for determining if the organization functions as a mirror of customers' needs and expectations. Twelve figures illustrate factors in the process. (AEF)

Presents a schema for expert decisionmaking that can be used as a performance support tool. The ringshaped schema can be used in two ways: (1) beginning at the center with problemsetting and working outward to other supporting factors, or (2) skimming over the factors located in the outer ring to find a topic related to information about the…

T.E.A.C.H., which stands for Teacher Education And Compensation Helps, began in 1990 in North Carolina. What began as a small pilot project, offering scholarships to 21 caregivers, has grown into a national movement. Now in 23 states, T.E.A.C.H. addresses the enduring challenges that plaque the early childhood field--high turnover, low…

The Council of Undergraduate Research (CUR) is going to develop a new "How To" book and web page to showcase successful practices that enable faculty and institutions to design, implement, and sustain a research-supportive undergraduate curriculum. The new book volume would focus on curriculum approaches to build research skill, institutional…

This paper introduces blended learning as a pedagogical approach, which was explored through the European project InnoEd and the way InnoEd undertook by using the on-line InnoEd VRLE. European educators in the InnoEd project have utilised a range of learning activities to help to improve Innovation Education. A mixture of lectures, visual…

The Center's policy and practice analyses have shone a light on how school improvement efforts deal with the various factors interfering with students having an equal opportunity to succeed at school. Unfortunately, the picture that has emerged is rather bleak. Given the continuing difficulties related to reducing dropout rates and closing the…