This dissertation investigates student experiences on a four-year public U.S. college campus, focusing on the impact of humanized support services in non-academic administrative offices. Chapter 1 introduces the study's purpose, while Chapter 2 reviews literature on customer service practices through the lenses of Experience Management, Service…

Education researchers and the US Department of Education interpret chronic absentee data as supporting a causal relationship between absenteeism and negative outcomes later in life (Frydenlund, 2022; Berkowitz et al., 2017; Hopson & Lee, 2011; Thapa et al., 2013). As school absence rates continue to reflect disparities among students of color…

More than merely policy, neoliberalism shapes how teachers relate to their students and classrooms. This article seeks to make visible how neoliberalism functions to form and deform teacher's subjectivities (and in turn their pedagogical practices) through an analysis of the experiences of two teachers within an accountability-constrained…

Writing groups have the potential to be positive academic communities, but often become problematic spaces where students go to get their writing "fixed." In this article, the authors draw on literature from peer response groups as well as social justice pedagogies to explore how teachers might develop these groups as spaces for student…

Purpose: This cross-cultural study examined various domains of dehumanization, including both blatant (viewing autistic people as animal-like, child-like, or machine-like) and subtle (denying agency and experience capabilities) dehumanization, of autistic individuals by Koreans and Americans. Methods: A total of 404 Koreans and 229 Americans…

In online distance learning, the lack of interaction between teacher and student can raise a significant drawback that hinders social connection and belonging. Numerous studies have highlighted the importance of humanized online teaching in enhancing social presence and teacher-student relationships. In this regard, this study used a narrative…

Studies on cyberbullying recognize that peer group pressure can activate certain moral disengagement mechanisms that promote the perpetration of aggressive behaviors online. The objectives of this research were to analyze the association of peer group pressure with cyberaggression and to test the mediation effect of different moral disengagement…

This poetic inquiry integrated a Black Educational Studies perspective on the relationship between digital community platform design conditions and forms of collegiality, mutuality, and solidarity that advance a humanizing praxis for educators. The authors contextualized this pursuit in the urgency of the current moment when coordinated fascist…

In this paper, I consider pedagogical moments when the project of pedagogy is to "not understand," as understanding would entail complicity with dehumanization. I explore the slipperiness of understanding and parse when understanding is helpful and when it reinscribes structures of dehumanization. I examine when it might be important in…

This paper examines how school leaders working within schools serving immigrant English Learners negotiate teacher evaluation policies, including how they influence compliance with mandated policies, communicate those policies to teachers, and guide implementation within their professional communities. We explore how a leader in a school with…

This reflection on practice explores dehumanizing educator talk as an explicit topic within multicultural/diversity/anti-bias and anti-racist teacher education. Dehumanizing educator talk is defined as formal or informal conversation during which targeted individuals or groups are openly demeaned with offensive generalizations in the absence of…

In recent years, scholars have become critical of mainstream leadership development approaches. In particular, Petriglieri and Petriglieri refer to the "dehumanization of leadership," whereby leadership breaks its ties to identity, community, and context. The purpose of this paper is to present an approach for humanizing leadership using…

This book proposes some insights and ideas into how education might be humanized. The chapters inform, provoke, and guide further inquiries into imagining and actualizing human education. It presents the view that education should be primarily understood as human education, which offers universal good for the entire planet. It centres around the…

Using collaborative autoethnographic techniques, the authors explored the intersectionality of motherhood and academic career life during 2020, which was logistically and emotionally complex and deeply racialized. To engage in active reflexivity, the authors told their stories with the backdrop of their intersectional identities. Beginning with…

The top-down approach of assigning the whole class articles by authors of historically privileged identities, and expecting students to dutifully read and reflect in writing, is an ineffective way to respect, excite, connect with, and challenge students, most especially students of identities historically marginalized in the online academy. In…