Within a total quality teaching framework, this paper uses the results of observations of college teachers' classroom practices to develop a list of effective practices for undergraduate education of adult learners. The observations that were the basis for the practices listed here were part of a study of the teaching practices of 50 full-time and…

To design a school where all children succeed means creating a place that puts learning, rather than competition, at the heart of the process. This book does not propose Total Quality Management (TQM) as the cure for improving performance of U.S. schools, but rather argues that schools as a place and name should be replaced with the term…

This reference guide serves as an index for an 11-volume series of handbooks that offer guidelines to school administrators on the application and implementation of Total Quality Management (TQM) principles to education--Total Quality Education (TQE). The topics are listed in alphabetical order to show the corresponding volume and page number(s).…

A case study was done of how Total Quality Management (TQM) was used in a Masters in Business Administration program to prevent rule infractions rather than to punish students. The program allowed students to take up to 20 hours of classes under an unclassified status before they took an admissions test. In order to continue, however, students…

This paper describes the application of a Total Quality Management strategy called Plan-Do-Check-Act (PDCA) to the projects and activities of an institutional research office at the Virginia Polytechnic Institute and State University. PDCA is a cycle designed to facilitate incremental continual improvement through change. The specific steps are…

This paper provides a framework for an institutional self study integrating total quality management (TQM) and institutional effectiveness (IE) models within the context of standards of the Southern Association of Colleges and Schools. It highlights the common dimensions in general management principles between TQM and IE and the strategies for…

One definition of creativity is the conviction that each and every existing idea can be improved. It is proposed that creativity in an engineering design process can be encouraged by the adoption of Total Quality Management (TQM) methods based on a commitment to continuous improvement. This paper addresses the introduction and application of TQM…

This evaluation guide resulted from a 2-year project that conducted literacy audits at 10 manufacturing companies, assessed 3,291 workers, developed customized assessments and curricula, and provided 104 courses to 948 participants in the Chicago area. The guide is a hands-on resource to assist companies, unions, or educational agencies in setting…

Britain now has the most heavily regulated higher education system in the world and institutions must deliver best educational value. This book explores the political and psychic economy of quality assurance in higher education and interrogates the discourse and practices associated with the audit culture in Britain. Following Acknowledgements and…

Describes the organizational goals and training objectives of the staff development policy; areas of training; training programs; broadening staff experience through participation in library activities; the role of total quality management; the staff development group; continuing professional development; and budget. Includes guidelines for staff…

Texas A&M University's Evans Library conducted a survey (SERVQUAL) to measure service quality in terms of tangibles (appearance of facilities, equipment, personnel, and communication materials), reliability, responsiveness, assurance, and empathy. Discrepancies between expectations and perceptions were found in reliability, responsiveness,…

Explains how total quality management efforts have gone astray in higher education and how they can be salvaged. Argues that the individual reigns supreme and core issues, such as building a coherent curriculum, are rarely addressed. Looks at what the institution measures and how individuals use their time. (RJM)

Relates a college president's efforts to use total quality management concepts at his school to achieve a universitywide transformation. Describes how the program was conceived and ways in which personnel were trained and educated about quality. Discusses how quality principles were implemented and the effects of such actions. (RJM)

Describes changes in management and accreditation among Canadian health organizations caused by changing federal transfer payments and philosophies of service. Examines the status quo of evaluation in organizations based on either quality assurance or continuous quality improvement. Challenges facing evaluators in the health care sector are…

Reviews one system successfully used to implement Total Quality Management (TQM) principles and techniques in a student affairs department at a large public university. Discusses TQM applications and argues that implementation of TQM requires both planned staff training and an organization-wide culture change. (RJM)