Brazil has developed an encompassing system for quality assessment of higher education, the National System of Higher Education Evaluation (SINAES), which includes a test for assessing learning outcomes at the undergraduate level, the National Exam of Student Performance (ENADE). The present system has been running since 2004, and also serves as…

This chapter presents a synthesis of the conceptualization and practice of institutional research (IR) in higher education (HE) in emerging countries across Southern Africa, Latin America and the Middle East and North Africa (MENA) regions. The chapter contextualizes the growing need for IR in these regions, identifies problems and challenges…

Globalization in the 21st century has brought innumerable challenges and opportunities to universities and countries. Universities are primarily concerned with how to ensure the quality of their education and how to boost their local and global competitiveness. The pressure from both international competition and public accountability on…

University rankings have gained popularity around the world, and are now a significant factor shaping reputation. This book is the first comprehensive study of rankings from a global perspective, making an important contribution to our understanding of the rankings phenomenon. (Contains 17 figures, 17 tables and 4 illustrations.)

Romania's education system has made impressive strides over the past two decades, with an increasing share of students mastering the basic competencies that they need for life and work. But these average improvements mask significant disparities in learning outcomes and attainment, with an increasing share of students leaving education early…

Education Scotland's publication, "External Quality Arrangements for Scotland's Colleges, Updated August 2013," specifies that HM Inspectors will produce a number of subject aspect reports over the four-year period 2012-16. This report reviews college admission policies, procedures, and the criteria used when selecting applicants for a…

Purpose: In today's complex and highly competitive marketplace, universities and colleges, realizing a need to develop sustainable strategies, have turned to branding as a solution. However, because of unique service characteristics, universities' branding attempts may not always result in success. The purpose of this paper, utilizing the concept…

In recent years, new higher education regulatory regimes have emerged in both New Zealand and Australia. In Australia, the new Tertiary Education Quality and Standards Agency (TEQSA) employs a risk management approach while the New Zealand Quality Agency (NZQA) has adopted an evaluative approach. In practice, these varying approaches create real…

Performance measurement in the public sector is largely based on objective metrics, which may be subject to gaming behaviour. This paper investigates a novel subjective performance evaluation system where independent inspectors visit schools at very short notice, publicly disclose their findings and sanction schools rated fail. First, I…

This study analyzes how the world class university (WCU) project in Korea is perceived by participating international scholars and Korean principal investigators by conducting focus group interviews and utilizing semantic network analysis. While international scholars and Korean principal investigators agree that the success of WCU depends on…

This study explores responses to rankings from a group of staff working as education partnership facilitators for a professional intermediary organisation, the British Council. The study adopts an activity systems perspective from which to view the contexts in which rankings are encountered and the range of practices used to reduce tensions…

Purpose: The purpose of this paper is to develop and evaluate a service quality measurement scale for a secondary school setting in Mauritius. Design/methodology/approach: Research was conducted in two stages. First, a focus group method with the educators was used to identify the service quality dimensions and scale items. Study 2 used the…

This paper is an approach to the construction of a European educational space (Nóvoa & Lawn, 2002), which is due to new modes of regulation in education. The policy under consideration is the institutional evaluation of schools carried out by the Portuguese General Inspectorate of Education. The aim is to explore how concepts and policies get…

American educators are expected to be partners in the rearing of our children, with crucial roles in children's intellectual and moral development both. We therefore must find thoughtfully balanced ways of assessing school performance and engineering school reform. In this essay, a high school principal reflects on recent accountability reforms in…

This article refers to a study on how the school principal engaged in the process after a school self-evaluation. The study examined how two primary schools followed up the evaluation. Although they both used the same evaluation tool, the schools' understanding and application of results differed greatly. This paper describes and discusses the…