This paper presents W. Edwards Deming's 14 management points, 7 deadly diseases, and 4 obstacles that thwart productivity, and discusses how these principles relate to teaching and learning. Application of these principles is expected to increase the quality of learning in classrooms from kindergarten through graduate level. Examples of the…

This book offers an introduction to the basic ideas of Total Quality Management (TQM) in education. Chapter 1 contrasts the American model of the bell-shaped curve with the Japanese concept of "kaizen," which is personal dedication to mutual improvement and the heart of TQM philosophy. Chapter 2 provides an overview of the history of the TQ…

The author kept a journal during the year he worked to establish a Division of Accountability for the Akron, Ohio, public schools system. Trenta had been the chief personnel officer for the school system with supervisory responsibility for the Department of Research and Evaluation. This journal begins in October 1991. At the time, the school…

Findings of a study that examined the application of total quality leadership to understand effective leadership practices are presented in this paper, which views total quality leadership as a combination of expert thinking and transformational leadership practices. Data were derived from interviews with 9 secondary school principals (4 female…

This paper explores the meaning of Total Quality Management (TQM), examines the development of the concept, and assesses the application of TQM to education. In summary, TQM has the following points of relevance for education: (1) The interest and welfare of every student must be a primary concern; (2) the authoritarian management model does not…

This study reviewed the literature to trace the evolution and life cycles of seven management techniques related to higher education. The seven case studies involved analysis of a selected sample of periodical, monograph, and technical literature from 1960 to the present. The literature base on each management technique was reviewed in reference…

This essay discusses changes in higher education management over the last several decades, focusing on the "mystiques" of the 1990s, total quality management (TQM) and diversity. It notes that since the 1950s, higher education has witnessed many fads in institutional management, from management by technique to management by style to management by…

Recommendations for a national educational agenda that is based on tolerance for cultural diversity and real collaboration are presented in this paper with emphasis on the W. E. Deming model of Total Quality Management, or "Demingism." Two problems in American education are academic performance and the failure of disadvantaged schools. Ten…

The educational establishment is under a great deal of pressure to improve and to prove to its critics that it has done so. This paper develops three concepts to support its thesis: effective schools, the change process, and outcomes-based education (OBE). To achieve effective schools, major change must take place. Yet change is not easy for…

This document offers administrators a concise approach to the various theories of total quality management (TQM) and the tools necessary to implement these theories at postsecondary educational institutions. The book is divided into four chapters. Chapter 1 introduces the principles of TQM by briefly: (1) reviewing the ideas of TQM leaders; and…

All too often, rhetoric has become the guide for change, rather than philosophical assumptions and value systems. This paper presents three organizational constructs to assist schools in successfully transforming their work cultures into learning organizations. The three components include systems thinking and quality concepts, social…

This report presents the overall quality assurance framework for initial vocational education in Denmark and the Netherlands and 10 case studies on quality assurance initiatives at Dutch and Danish vocational colleges. Chapter 1 provides an overview of the policy context on quality. Chapter 2 views the quality debate from the perspective of the…

This videotape and discussion guide offer a workshop plan that draws on an elementary school's innovative and successful application of Dr. Edwards Deming's Quality Principles. Designed to introduce teachers, administrators, school-board members, parents, and community and government leaders to quality assurance, the videotape uses on-site footage…

This article reviews the basic principles of Total Quality Management (TQM) and how they can be applied to the administration of community colleges. TQM is a customer (student)-focused, continuous-improvement, quality-oriented way of thinking about all aspects of operating an organization that is shared and practiced by all employees (faculty and…

Two school districts, Kennewick School District WA and Salem-Keizer School District OR, are leveraging their food service contractor's resources to establish work-based courses stressing sophisticated management, culinary, and life skills. Under these instructional partnerships, the contractor, cooperating with school officials, develops the…