This bulletin provides, in four parts, information about the qualifications, selection and training of personnel in various service industries. Service Instruction of Department Stores describes the sales force of most department stores, composed chiefly of women, and the lack of team spirit; outlines the physical education program to monitor…

Vocational training, as a part of the great movement for industrial betterment is now widely recognized as an advantageous measure for both the worker and the industry, but it is not many years since such applied education was looked upon with disfavor by employers and employees alike. This report will deal specifically with the development of…

These three papers were presented at a symposium on rethinking diversity in human resource development (HRD) moderated by Neal Chalofsky at the 1996 conference of the Academy of Human Resource Development. "Diversity: A Double-Edged Sword" (Sally F. Angus) presents the notion of work force diversity through two differing perspectives in order to…

This document contains four papers presented at a symposium moderated by Valeria Stokes at the 1996 conference of the Academy of Human Resource Development. "Management Development Simulations: Effective or Not?" (Jill R. Hough) reviews the differences between simulations and educational games and presents a simulation classification…

This document contains four papers from a symposium on professional development of human resource development (HRD) professionals. "Lifelong Learning and Performance: The Role of Key Qualifications in Human Resource Development" (Simone J. van Zolingen, Wim J. Nijhof) argues that, besides being of interest to employers, key…

This book presents a systems approach to developing a comprehensive training and development program. It is addressed primarily to human resources development (HRD) managers and training and development practitioners in either the public or private sector, and it may also be useful to individuals responsible for developing instructional programs…

This training guide presents a model for optimum delivery of the primary duties, tasks, and steps required in the comprehensive case management of adolescents with chronic disease. Using a team approach to coordinated health care, the guide involves the patient and family as key members of the care team along with the physician, nurse, dietitian,…

This handbook, written for volunteer coordinators working with programs in adult basic education (ABE) and English as a second language (ESL), consists of information dealing with the planning, day-to-day coordination, and followup efforts needed to utilize volunteers effectively. Addressed in the individual sections of the guide are the following…

This document contains three issues of "Training Ideas," a bimonthly publication of instructional materials and articles dealing with human resource development. The premiere issue (1984) includes the following articles: "Information Retrieval: Finding That Lost Article" by Patrick Suessmuth; "Increasing Learning in Printed Materials through the…

The conference "People and Technology: Investing in Training for Europe's Future" was the largest combined conference and exhibition ever launched by the European Community in the field of vocational training. The major themes discussed during the course of the conference were the future of training and work in light of technological…

The following papers are included in this volume: "Technological Change: The Future of Training and Work" (Lord Young of Graffham); "L'Education, la Formation et l'Evolution Technologique dans l'Industrie" (Mathias Hinterscheid); "Education, Training, and Technological Change in Industry" (Philippe Meyer);…

As theorized in Anderson's (1983, 1995) associative stage of skill acquisition, errors or obstacles become an important index of the learning process. However, learning obstacles have not been widely researched in the field of language learning strategies. This study explores the difficulties or barriers confronted by the EFL (English as a Foreign…

The Coast Guard, in efforts to improve the safety of recreational boating, undertook research to identify educational alternatives in boating safety programs. Background research was done to assess materials from areas of boating education and education in comparable recreational areas. Research was also conducted to review educational and mass…

APPROXIMATELY 225 REPRESENTATIVES OF PUBLIC AND PRIVATE EDUCATION, MANAGEMENT, LABOR, AND FEDERAL, STATE, AND LOCAL AGENCIES PARTICIPATED IN THE CONFERENCE WHICH AIMED TO PROVIDE A COMMON PLATFORM FOR THE MOST INFORMED PEOPLE FROM MANY DISCIPLINES TO FOCUS ON THIS LARGELY UNEXPLORED AREA, IDENTIFY SUCCESSFUL PROGRAMS AND TECHNIQUES, AND IDENTIFY…

INCREASINGLY, PROPOSALS ARE EMERGING FOR THE LARGE SCALE EMPLOYMENT OF NONPROFESSIONALS IN THE HUMAN SERVICES WHERE INEXPERIENCED PEOPLE LEARN TO PERFORM JOBS (IN SCHOOLS, HOSPITALS, AND SERVICE AGENCIES) NORMALLY ALLOTED TO PROFESSIONALS. IN THE CONCEPT OF JOBS FIRST, TRAINING BUILT IN, ENTRY JOBS BECOME THE MOTIVATORS FOR FURTHER DEVELOPMENT OF…