In recent years, much attention has been given to extremely poor levels of learning outcomes in low-and lower-middle income countries. Citizen-led assessments have played a vital role in highlighting this "learning crisis." Having developed these citizen-led assessments, members of the People's Action for Learning (PAL) Network are now…

This report examines the state of access for Black and Latino students at 101 of the nation's most selective public colleges and universities. More specifically, it examines how access for Black and Latino students at these institutions has changed since 2000 and whether these institutions are serving an undergraduate student body that represents…

Students' attitudes are shaped by what they read. Their perspective determines what each reader chooses to focus on and be aware of while reading. If there is a lack of guided reading or prior experience with a particular topic - such as disability - students may not be aware of its presence in a text, and they may not recognize negative character…

In response to an increasing emphasis on instructional leadership and school achievement, the School Administration Manager (SAM) model was introduced as a change strategy to release principals from managerial responsibilities so that more time can be devoted to instructional leadership. The study collected and analyzed survey and focus group…

Bullying is a serious problem that affects the young children's well being. Early childhood educators find it difficult to manage bullying in the classroom. Preschool is the first environment outside of the home setting where children encounter difficulties when they socially interact with their peers. Based on the principles of protecting and…

In 2008, I argued that a new approach to academic integrity in the 21st century was needed because the dominant approaches had been proven to be relatively ineffective (Bertram Gallant, 2008). This new approach, the teaching and learning approach, challenged educators to situate integrity practices within the goal of improving student learning, in…

It is notoriously difficult to change a core curriculum. As credit hours and course requirements are revised, politics quickly come into play and turf battles arise to create obstacles. The author writes that, in her experience, there are two default approaches to curricular change. The first is simply to "tweak" an existing…

How do school leaders navigate a complex change process? Simply put: They listen. This is the contention that Shane Safir puts forth in this article. She outlines five reasons for becoming a "listening leader": Listening helps leaders tune into and shift the dominant narrative; keep their finger on the pulse of complex change; stay true…

Higher education institutions operate in a complex environment that includes influence from external factors, new technologies for teaching and learning, globalization, and changing student demographics to name a few. Maneuvering such complexity and change requires a leadership strategy that is flexible and supportive. This paper reviews two…

This concluding chapter discusses the main challenges currently facing institutional research at small- and medium-sized colleges and describes how the field may evolve.

Extension educators are increasingly using online resources in their program design and delivery. Usability testing is essential for ensuring that these resources are relevant and useful to learners. On the basis of our experiences with iteratively developing products using a testing service called UserTesting, we promote the use of fee-based…

This chapter explores the role of gender as a critical aspect of identity formation. The chapter reviews how narrow definitions of gender deeply shape campus climate, particularly for individuals who challenge norms in terms of gender identity, gender expression, and gender roles.

As the sun rises over the horizon each day, we rarely get the opportunity to consider how the new day contributes to the month that forms part of a season that culminates in the year. A year's progress guides and shapes the development of all growing things. Though not necessarily in a tidy twelve-month cycle, while developing the new standards…

The University of North Dakota (UND) Libraries have developed a multi-award winning Customer Service Program (CSP) involving longitudinal assessment and continuous improvement. The CSP consists of iterative training modules; constant reinforcement of Customer Service Principles with multiple communication strategies and tools, and incentives that…

This study reviews the application of a new training model, Sprint's Social Media Ninja program, an innovative approach to using new media to initiate change. Sprint recognized change management must occur from employee ambassadors to relevant audiences including consumers and other employees. By teaching volunteer employees the strategic message…