This guidebook presents four decision frames--political, human resource, structural, and symbolic--that can be used by administrators to understand troublesome situations, anticipate trouble before it arises, and develop more comprehensive and effective strategies for leadership. The book is presented in the form of an ongoing dialogue between a…

This booklet presents information on how total quality management can be applied to school systems to create educational improvement. Total quality management offers education a systemic approach and a new set of assessment tools. Chapter 1 provides a definition and historical overview of total quality management. Chapter 2 views the school…

Changes in the way contemporary organizations conduct business demand a concurrent redesign of teaching and testing methods. Maintaining instructional quality must begin with knowledge of the quality revolution in contemporary organizations in order to meet the demands of these organizations for self-confident, self-directed, self-motivated,…

Most administrators agree that school improvement and change are needed. Disagreement among administrators arises over how the improvements should be made. Total Quality Management (TQM) is a powerful tool in bringing about change and should be considered as an effective alternative in improvement efforts. The TQM approach is designed to address…

Essentialism is a trimmed down, action-oriented, user-friendly approach to Total Quality Management (TQM) in education. This book explores the concept of essentialism to describe strategies for implementing TQM in community colleges. Chapter 1 examines the history of the TQM movement and reviews experiences of community college practitioners…

In the context of the discipline of quality control, this paper identifies many of the tools which may reinvigorate the statistical and graphical toolkits in higher education. Certain statistical and graphical issues are discussed by means of examples and hypothetical situations, and techniques are introduced that have application for the pursuit…

Persuaded that quality teaching is the most important way to raise student achievement, the new leadership of the San Diego, California schools initiated a focused set of instructional reforms to "jolt" the system from bottom to top beginning in 1998. Interviews of educators at all levels of the system, district-wide surveys of…

Create a school environment that ensures improvement ideas are more likely to succeed by using the guidelines and strategies from this book. After the authors present the foundational principles of group decision-making in a collaborative school, they explain the functions that are key to a dynamic school that embraces change and improvement: (1)…

The Education Commission of the States (ECS) recently conducted analyses, interviews and a survey for a study designed to identify the most pressing early learning issues facing policymakers. The goal was to hear both from those who are faced with making decisions and from those who are on the ground conducting research and developing programs. To…

Education reforms such as "A Nation at Risk" and "Goals 2000" have come and gone. However, we can be confident that the goal of student improvement shall not pass if the core mission is student learning. The true mission of learning has prompted educators to ponder the following questions: How do we need each student to behave?…

Organizational learning is a strong candidate to replace reengineering as the next intellectual bastion on the continuously twisting road to increased organizational productivity. However, there is a paucity of research on how transferring intellectual materials via groupware products fosters organizational learning. This book provides a first…

Those engaged in school restructuring can find direction in the philosophy of W. Edwards Deming, which has guided the operations of many American corporations. This paper provides an overview of Deming's Fourteen Points of Total Quality Management (TQM) and discusses their applications to education. To develop a successful TQM system, the school…

Public schools in the United States face enormous challenges as they try to provide cost-effective, good quality education. Schools can continually change to provide this service. The principles and processes of Total Quality Management can lead to Continuous Quality Improvement (CQI). Change can be initiated at any level and can be customized to…

Ways that educators can improve America's schools using Deming's total-quality-improvement methods are detailed in this book. The book draws upon the following beliefs: (1) people should be recognized for excellent work; (2) evaluation is essential to improvement; and (3) intrinsic motivation must be enhanced and pride in workmanship nurtured. The…

Several themes are prevalent in the literature on college administration. Motivating staff, planning, conflict management, ethics, power and influence, communication, strategy and decision making, vision, and financial issues are consistently discussed. However, common administrative processes such as planning, morale, and administrative climate…