The purpose of this study is to examine whether university leaders employed effective and appropriate crisis communication strategies via internal communication channels and systems with university faculty, staff, and students in Southern California during the 2020-2021 COVID-19 crisis. This study reviews (from the perspectives of university…

This multi-site case study explored the uncommonly discussed yet organic intersection between the study of crisis communication and the study of crisis leadership and in turn, what it means in the context of a college presidency. This study has a unique focus on women presidents at small, private colleges and the ways in which they communicate…

During emergency situations, such as natural disasters or the current pandemic, there may not be immediate access to research-based information or information may be nonexistent or conflicting. In such scenarios, Extension personnel may be required to make best guesses based on "what is known so far." Depending on the urgency of the…

Summer learning is a research-based strategy shown to help prevent summer learning loss and support students who may be below grade level to grow before the next school year. Summer learning is also appropriate for all students to accelerate learning. This strategy is particularly important in the summer of 2021 as states, districts, and schools…

This study investigated stakeholder engagement practices of Philippine rural and remote schools using a mixed-method research design. This study examined the assessment of 218 school leaders on the extent to which their schools identify, plan, engage, manage, and monitor stakeholders and narratives from 11 participants on how they manage…

While internal marketing is used by the higher education sector to improve academics' commitment toward their university employer, the impact on senior academics compared to junior academics may differ. Considering 'intelligence generation, dissemination and responses' as part of internal marketing, this study explores its impact on affective…

We analyse and self-reflect on an action research project conducted in a financial organisation twelve years ago. The research question was: What are the challenges of initiating an action research project in a financial organisation with top-down control that uses the Balanced Scorecard? The data came from action learning seminars with line…

Crises are unpredictable events that affect the organization and all the stakeholders. In higher education, crises are often found in a single institution or small region, depending on the nature of the situation. The coronavirus pandemic presented an opportunity to understand the impact of crises on a larger scale. This study explored how college…

Cross-disciplinary manifestations of teaching and learning centers' traditional role in fostering community and connection among faculty are especially important amid decentralization and distributed work locations spurred by the COVID-19 pandemic. This article details practical applications of codeless workflow automation platforms to support…

The purpose of this case study was to understand how collaboration, or lack of collaboration between community college-level silos, affected the process of accreditation as conducted by the Higher Learning Commission. The theory that guided this study is Smith's theory of seven silos of higher education, as it explains the relationships between…

The linguistic dynamics within a workplace play a pivotal role in shaping the organizational milieu, thereby significantly influencing the overall success or failure of the organization. Consequently, this investigation was crafted to scrutinize the impact of various linguistic elements, such as directive communication, empathetic discourse,…

The evolution of school finance has become increasingly more complex, and accountability and transparency of spending decisions toward academic outcomes have increased, leading to more demands on the superintendent (Bjork & Kowalski, 2005; Kowalski, 2013; Ramirez, 2013). This has led to evolution of the role of the superintendent position in…

In this paper, I highlight several facets of personnel issues that can arise during one's time as a mathematics department chair and recommend communication strategies to address them. The strategies involve situations with individual faculty members, general communication with faculty, and communication with the administration.

For an academic unit to remain relevant, it must continually evolve. This paper provides a rare view into the process taken by one academic department embracing change to improve its communications and envision its future. Tasked with planning a departmental retreat, two faculty members designed a series of activities inspired by design thinking…

This research aimed to evaluate the school administrators' and teachers' views about the use of social media at schools as a new platform in organizational communication. Phenomenology, a qualitative research model, was used in the research. A total of 17 participants who were included in the research (school administrators and teachers) were…