Defines goal of criterion development in Army's Project A as construction of multiple measures of major components of job performance such that total performance domain for representative sample of population of Army entry-level enlisted positions was covered. Describes major steps in job analyses, content sampling, instrument construction, and…

Performance appraisals of 135 employees were conducted by immediate supervisors and measures of relationships with supervisors and perceptions of the effectiveness of goal setting were taken. The impact of goal setting was strongest on poor performers and on those who had poor relationships with supervisors. (SK)

Presents findings of organizational learning literature that could substantiate claims of learning organization proponents. Examines four learning processes and their contribution to performance-based learning management: knowledge acquisition, information distribution, information interpretation, and organizational memory. (SK)

This human resource development model includes the external environment (economic, political, and cultural forces) and organizational mission, strategy, structure, technology, and human resources. It highlights the fundamental role of performance and its improvement to maintaining the integrity of the individual, the process, and the organization.…

A performance support system (PSS) uses computers and associated technology to provide the help a performer needs when the performer needs it, and in the format in which it is needed. The goal of PSS is to provide whatever is necessary to generate performance and learning at the moment of need. (Author/JOW)

Lessons learned by two neophyte trainers in a corporate quality improvement program include (1) the importance of team training; (2) training across levels, mixing different departments and responsibilities; and (3) concreteness and small group instruction. (SK)

Customer service representatives (n=90) completed the Position Classification Inventory (PCI), Self-Directed Search, and a cognitive ability test. PCI was similar to the Dictionary of Holland Occupational Codes in predicting performance. Cognitive ability was not significantly correlated with performance. Person/environment fit was supported as a…

Interviews with 1,011 students and employed adults explored seven work-related themes: decision making, self-knowledge, meaning of work, career planning, social/work environment, educational institutions, and job market. Results supported the validity of the Vocational Locus of Control Scale. (SK)

Argues that objectives are not specific enough for the design and development of performance-improvement activities. Describes the Proforma model, a prescription of the behavior, standards, support, and noise requirements that mirror the action elements of performance at the individual, work-group, business unit, and process levels of an…

Discusses learning in organizations, competitiveness, and training effectiveness. Describes a study that was conducted to determine if it is possible to link sales production to participation in classroom sales training, and if so, what elements seem to be most useful in enhancing employee performance and sales performance. (Author/LRW)

Evidence-based practice (EBP) is therapy guided by the results of scientifically sound, relevant research. The Occupational Performance Process Model outlines the occupational therapy problem-solving process to assist occupational therapists in integrating information about individual clients into research findings to implement EBP. (SK)

Internal computer networks, or intranets, are a way for organizations to provide learning opportunities and performance support. The value of intranets depends on the quality of resources, the degree to which they are maintained, and ease of use. Users need help in learning to use these resources for optimal benefit. (SK)

Discusses why a properly fitting office chair is an important influence on productivity and health. Features to look for in chair selection, such as quality and adjustability, are highlighted, as are tips for evaluating and choosing a manufacturer. (GR)

Compares approaches to occupational analysis and develops a framework that identifies the role, skill, and function of each of the following dimensions: focus, conception of rationality, view of knowledge, concept of intelligence, learning process, individual/expertise relationship, enabling factors, psychological theory, model of social…

Networking characteristics and performance information from multiple raters were collected for 140 African-American and 45 white managers. Informal networks of high-performing African-Americans were composed of higher proportions of African-Americans than those of lower-performing counterparts. Leadership training should consider the concepts of…