Discusses problem solving and why employees need to be trained and educated to solve problems. Highlights include domain knowledge and its role in problem solving; instructional design issues; types of problems; discrete problems versus metaproblems; and the need to prescribe instructional design processes for each type of problem. (LRW)

Discusses how to deal with situations when the client specifies what training is desired before the trainer knows whether the requested training is appropriate. Suggests raising the target level, creating curiosity about other approaches, and paraphrasing the client's intent. (JOW)

Reio and Wiswell's study of 233 service industry workers found that state and trait curiosity (reflecting in information seeking on the job) influenced their technical and interpersonal job performance through workplace socialization. Rowden's critique faults the uncertain definition of terms and possibility of response bias. (SK)

Results of a comparison of 113 insurance company employees who left voluntarily with 113 who stayed supported a relationship between absenteeism, performance ratings, and voluntary turnover. There was no significant interaction effect. (SK)

Purpose: Professionals and employees have been documented to perform a wide variety of extra-role activities (also called organizational citizenship behaviors (OCB)) for which they are neither paid, nor obliged to accomplish by superiors. The paper aims to obtain greater understanding of the consequences of teacher OCB to the teachers who perform…

Layoffs and employment changes caused by current economic conditions have significant effects on employee work behavior and emotions as well as organizational outcomes. We examined the relationships between measures of job insecurity, organizational commitment, turnover, absenteeism, and worker performance within a manufacturer in Chapter 11…

Regardless of their roles as business owners, center directors, school principals, or teachers, educational leaders are expected to be organized, sensitive, and unflappable. So, deciding what to do and when to do it are key to their success in achieving program goals, promoting staff excellence, or providing family and community appreciation.…

Purpose--The purpose of this study is to investigate the effect of factors associated with e-learning, particularly computer attitudes and usability, on transfer of training in workplace e-learning courses. Design/methodology/approach--This study relied on quantitative data obtained from four online survey questionnaires. The sample of this study…

The current study used a multiple baseline design to investigate the effects of graphic feedback, goal setting, and manager praise on customer service behaviors in a large retail setting. Direct observation of customer greeting, eye contact, and smiling was used to collect data. After baseline data were collected feedback graphs were posted twice…

Technological advancements such as the growth of the Internet provide opportunities for learning that are hard to resist. As technology continues to change at a rapid pace, e-learning has become an important priority of corporate education. E-learning is evolving as a way to train and enhance employee value by combining different learning styles…

In response to a growing dialogue at the local, state and national levels around the idea of restructuring teacher pay to include performance measures, the American Association of School Administrators surveyed a randomly selected sample of its members to gauge their feedback and interest in pay-for-performance programs. AASA launched this survey…

A study was conducted to determine business community attitudes toward and uses of advertising agency services in a major midwestern market. Two hundred and thirty-eight business executives responded to a questionnaire that measured their attitudes toward and uses of advertising in their organization. Pertinent demographic and job related…

The authors discuss how to train middle managers who do not exhibit any knowledge deficiencies, but who still need some form of development to put a sharp edge on their performance. They suggest that trainers use (1) self-reflective learning, (2) action learning, or (3) double-loop learning. (CH)

Fifty-one job terminations of adults with disabilities were investigated. The most frequently reported causes were problems in character and/or production. Social awareness, character, and/or production accounted for more that 50% of all terminations. (Author/CL)

Describes a unique performance appraisal method known as "behaviorally anchored rating scales" (BARS) which is especially useful for managers of instructional developers. Steps and procedures used to collaboratively construct BARS for a particular position are discussed, and factors to consider when planning any appraisal system are…