The service quality in educational institutions has been focused on two dimensions, namely core and value-added service quality. The core service quality is the various basic service quality variables established by the pioneer in the field. These are reliability, responsiveness, empathy, assurance, and tangibles. The paper focuses on the core…

In this article, the authors describe the leadership needed to steward campuses through a racial crisis. The message is clear: leaders should be working now to build their capacity to deal with issues of diversity, equity, and inclusion (DEI). The work the authors describe in capacity building and trauma recovery addresses very different skills…

In an effort to measure the influence of an immersive recruitment event, we sought to evaluate high school students' perceptions toward university climate before and after engaging in a day-long event hosted as part of National Teach Ag Day. The Inviting School Survey-Revised (ISS-R) was administered via paper and pencil when the students arrived…

This article discusses the possible ways in which visual research methodologies can be extended and applied to study similarities and differences in higher education institutions (and systems) in the context of the visual and digital turn in social science methodologies. The article focuses on the methodological potential of the institutional…

First-generation and economically marginalized (FGEM) college students are attending higher education institutions with increasing regularity. The unique experiences of these students call for career frameworks that capture their specific strengths and challenges. This article outlines a new model from which to conceptualize FGEM college students'…

Higher education faces a conflict between the traditional logic of professionalism and an increasingly prominent corporate logic. Using interviews with 30 faculty at a single institution, we seek to understand the consequences of these competing logics. Across our interviews, faculty express a misalignment between their professional values and the…

Students with autism attend two-year colleges at a significantly greater rate than four-year institutions. As these prospective and current students engage with two-year colleges, websites are an important digital platform to assess inclusivity and campus climate. The digital environment is particularly important because many autistic individuals…

One month after the Unite the Right Rally in Charlottesville, Virginia, left three dead and many injured and arrested, another university faces a tough decision about whether to allow controversial alt-right leader, Richard Spencer, to speak on campus. What seems like a simple decision to allow or deny a speaking request becomes a much deeper…

Microaggressions entail everyday brief, low-intensity events that convey negative messages toward marginalized groups. A systematic review of the literature on microaggressions in the learning environment of higher education was performed from 1998 to 2018 using a modified PRISMA outline. Forty articles on racial microaggressions were categorized…

Instructors and professors know from their experiences as learners that engaged, interactive, dialogical learning can enhance understanding and increase joy in the learning process. Yet many were primarily taught through traditional lecture-style techniques and continue that pattern in their own teaching. As a professor who believes learning…

The newest edition to the National Resource Center's series on Special Student Populations focuses on supporting LGBTQ+ students on campus. Despite increasing visibility and acceptance in some spheres, many LGBTQ+ students continue to experience a negative climate on college campuses, presenting barriers to their academic and personal success.…

This quantitative survey-based study examined the degree of overall satisfaction that exists in the sophomore class at Neumann University. The study investigated the relationship between overall satisfaction and intent to re-enroll and various academic and social conditions on campus. Student characteristics were also examined. Participants…

Students from underserved populations, including Latinx students, are often recruited to increase predominately white institution (PWI) campus diversity, and mentoring programs are created to increase retention and degree completion rates (Bond, Cason & Gray, 2015; Crisp, Taggart, & Nora, 2015). However, Latinx mentoring programs and their…

"The Higher Education Standards Framework (Threshold Standards) 2015" (HES Framework) includes a Section on wellbeing and safety that requires providers to provide timely and accurate advice on access to student support services and to promote and foster a safe environment on campus and online. While the Standards of the HES Framework…

In this paper, we use narrative analysis to examine the case study of "Nicole" (pseudonym), a student in a science, technology, engineering, and mathematics (STEM) program who transferred from a 2-year college (TYC) to a 4-year college (FYC). We draw from longitudinal qualitative data that follow Nicole's experience pre- and…