This study examines the relationship between retention and customer satisfaction at a historically black college and university (HBCU). Using a mix-methods approach, which includes surveys, interviews, and focus groups with first year college students, we analyze the factors that contribute to student satisfaction and the extent to which…

Graduate students often face choices about which resources to use to help them succeed in their programs. These choices likely differ among students, in part, due to different perceptions of resource value. However, little is known about why particular resources might be considered highly valuable to students, thus driving choice. Utilizing…

Research has shown that undergraduate research experiences can have substantive effects on retaining students in science, technology, engineering and mathematics (STEM). However, it is impossible to provide individual research experiences for every undergraduate student, especially at large universities. Course-based undergraduate research…

This research investigated the pivotal role of Living Learning Communities (LLCs) within a public Historically Black Colleges and Universities (HBCUs) institution in the southeast region within the United States in fostering a sense of belonging among students and its subsequent influence on the university retention rate for freshman students. A…

Returning to education to complete Grade 12 or improve high school grades after a period away can be an overwhelming and or anxiety inducing event for many students. Upon their return to education, many factors contribute to student persistence relating to completion in Adult Basic Education (ABE). It is essential to understand these factors to…

This research uses first-generation college students' scores as reported on the Ruffalo Noel Levitz College Student Inventory (CSI) pre-college survey to investigate if attitudes students hold before starting college impact their academic outcomes. Additionally, CSI data is disaggregated by first-generation students' participation in a TRIO…

The strong Black woman schema is an archetype in which unrealistic expectations of strength and resilience are placed on Black women by their families and society (Johnson et al., 2022). Two consequences of the trope are the silencing of emotions by Black women and the avoidance of Black women to seek mental health treatment when under duress…

Enrollment levels and retention rates are two institutional factors that have seen a decline in the last five years and more. Previous research has documented the decline attributed to many different reasons. Resource allocations are a significant reason why enrollment levels and retention rates are declining at many higher education institutions.…

Noncognitive factors, such as persevering, having grit and self-control, using metacognition and setting goals, and exhibiting a growth mindset, are considered intrapersonal characteristics necessary for lifelong success both in and out of school. However, most U.S. elementary schools do not concentrate specifically on developing most noncognitive…

The purpose of this transcendental phenomenological study was to explore the lived experiences of Latinx graduates who had interactions with professionals represented in the Behavioral Assessment and Intervention Team (BAIT) at a small, private college during their undergraduate experience. While BAITs on college campuses can be effective…

Institutions of higher education grapple with low retention rates, including community colleges, which have even lower rates. Historically, retention barriers include financial reasons, transportation issues, or lack of motivation. However, investigating the institution's role is also important. Institutional barriers come in the form of…

Teacher retention has become a major challenge for schools over the past several years. Rural school districts have become increasingly short on staff and are struggling to retain the staffs they have. The study had four purposes: (a) to determine teachers' perceptions of the factors leading to their retention, (b) to determine administrators'…

The Cross the Finish Line e-Learning tool is designed to be utilized by Kentucky State University coaches and athletic department staff who work with Black male student-athletes. The Cross the Finish Line e-Learning tool contains modules that provide information on academics, mental health, and cultural competence to the user. When its use is…

The purpose of this mixed methods study was to identify factors that lead to job satisfaction and the specific practices that make a difference in workplace satisfaction among teachers in order to increase educator retention. Understanding these characteristics is critical to determining the impact they have on reducing the rate of teacher…

The purpose of this study was to explore the lived experiences of four-year university and college students identifying as first-generation in college (FGC) and second-generation immigrant (SGI) in the United States, with a focus on a sense of belonging at this identity intersection. These student groups experience multiple cultures simultaneously…