This project tested the appropriateness of SERVQUAL (i.e., an instrument widely used in the service industry for assessing service quality based on repeated service encounters rather than a particular service encounter) to measure service quality in special libraries and developed a modified version for special libraries. SERVQUAL is based on an…

This paper identifies and explores three major factors that affect the career choices of African Americans. First, the future of the American employment market is strongly based in technology, yet approximately two-thirds of the African American population reported their level of education at high school completion and lower. Second, African…

The decline in the number of federally related jobs is threatening public policy schools and policy analysis is experiencing a loss of esteem. If this trend continues, the quality of students interested in public policy schools may be diluted. (MLW)

These materials allow instructors to provide learning experiences that stress the equal importance of academic and vocational education and the personal and social matters related to the work ethic. Instructional materials are provided in 15 clusters: agribusiness and natural resources; business and office; communications and media; construction;…

This curriculum package contains materials for teaching the career orientation course in the junior high schools of Arkansas. Following the introduction, which describes the course and provides a rationale for it, along with instructions to teachers for conducting the course, the package is divided into 35 units organized under five major…

This report details Task D (of a seventeen-task project), which identified safety and health concepts, knowledge, and skills included in print and non-print materials designed to develop performance outcomes needed by employers and employees. (The project intends to develop performance-based modularized instructional materials for teaching job…

This guide provides the instructor with materials for a barber/cosmetologist program. Seventeen study guides are provided: anatomy and physiology; applied chemistry; chemical straightening/relaxing; chemical waving; electricity and light therapy; facial services; hair coloring and lightening (bleach); hair cutting; hair, skin, and nail disorders;…

Employee assistance programs, or EAPs, are an employee benefit designed to help workers meet their work and family needs. However, questions have been raised about the design, utilization, and scale of services that EAPs make possible for low-wage workers. This article explores whether on college campuses an EAP benefit can simultaneously meet the…

Designed to help those who are considering a career that enables them to travel or live abroad or to work in an international field, this guide will be especially helpful to college and graduate school students, graduates with advanced degrees, professionals exploring alternative careers, and college-bound high school students, and will also be a…

This guide is designed to assist school program planners who are working with mainstreamed special education students in vocational education programs. The guide, covering grades 11 and 12, contains vocational program goals, objectives, and evaluation measures for 30 secondary vocational education programs in 15 curriculum areas, as well as for…

Prepared under contract with the International Council on Archives, this study is intended to promote the development of the archival and records management professions in Africa by providing basic data on their status in relation to other information professions in the public service, particularly librarians and documentalists. It addresses the…

With expiration of the Comprehensive Employment and Training Act (CETA) impending, the United States General Accounting Office (GAO) reviewed four types of adult-oriented service: classroom training, on-the-job training, work experience, and public service employment. The GAO researched and synthesized program administrative data and the results…

This scope-of-work continued the Work Again Project (Development and Implementation of a Center to Place Elders into Working Positions) by extending it into five surrounding communities in Southeastern Missouri. The project's six objectives were (1) to continue the original project by training and placing more older adults, (2) to continue the…

A competency-based instructional guide for grades 7-14, this volume is one of three parts, each of which focuses on a different environment (psychomotor, cognitive, or affective) for clothing and fashion instruction, and each of which includes competencies and corresponding learning activities for each of three instructional levels. The topic for…

Colleges and departments of education need to expand their programs to meet the needs of students who will work in human services areas or in other nonschool settings. These students will become Educational Services Professionals (ESPs) and will focus on the educational aspects of human services and human resources development in such functions as…