In multiple-cue learning (also known as probabilistic category learning) people acquire information about cue-outcome relations and combine these into predictions or judgments. Previous researchers claimed that people can achieve high levels of performance without explicit knowledge of the task structure or insight into their own judgment…

Worldwide interest in work and learning is generating a large volume of disparate disconnected studies which can help improve the understanding of both work and learning as separate domains, but which lack an overall perspective. This paper proposes the outline of a conceptual framework for relating work and learning by an individual worker as a…

Electronic performance support systems (EPSS) deliver relevant support information to users while they are performing tasks. The present study examined the effect of different types of EPSS on user performance, attitudes, system use and time on task. Employees at a manufacturing company were asked to complete a procedural software task and…

In autumn 2003, the author conducted a study of the best practices in linking assessment and strategic planning in higher education by visiting three institutions that represent models in integrating these processes. Information was gathered by interviewing faculty, staff, and administrators involved in the institutions' strategic planning or…

Traditional appraisal and evaluation systems focus almost exclusively on an employee's past performance. The desired result in each of these systems is better work performance. The very nature of most appraisals or evaluations, however, may inhibit performance unintentionally by focusing energy, attention and effort on past shortcomings rather…

The issue of whether professional social workers make better child welfare workers than nonsocial workers is a considerably complex one. Simply determining better is itself a difficult undertaking. For example, does better mean reduced turnover among professionally trained social worker child welfare specialists, or should it mean better outcomes…

This article reports how secondary principals perceive the status of the accountability movement and their professional job responsibilities in the context of accountability. The data were collected from a nationally representative sample of secondary principals during the Schools and Staffing Survey 1999-2000. Respondents reported that there were…

Many countries have implemented versions of competency-based training in which competency standards or statements serve to provide standardized learning and skill development outcomes for vocational education and training. It seems that a main attraction that motivated the introduction of such competency-based systems was the assumption by some…

Purpose: The purpose of this paper is to improve assessment and feedback processes in the training practices of very small firms, thereby improving the firms' human capital. Design/methodology/approach: The paper reviews research and practice on effective assessment and feedback. Findings: Based on this paper, human resources are increasingly seen…

In France, career paths are negotiated not just on the industry level but also within companies. Since the passage in 1982 of the Auroux Laws, which require companies to undertake annual negotiations regarding real wages, real working hours, and the organization of work time, there has been a trend toward creation of individualized career paths.…

The relative costs and benefits of workplace literacy training were analyzed. An analysis based on eight benefits/costs (training costs; higher productivity; high wages; nonwage compensation; less worker turnover; safer workplace; higher taxes; and improved self-esteem) established that workplace literacy training offers net benefits for workers,…

Most educators would agree that the real purpose of evaluation is to improve instruction. This paper presents findings of a study that identified teachers' attitudes toward the teacher evaluation process. Data were derived from a questionnaire administered to 50 public school teachers--35 elementary and 15 secondary. A chi-square analysis was used…

The General Accounting Office (GAO) examined the impact of formal total quality management (TQM) practices on the performance of 20 selected U.S. companies that were among the highest-scoring applicants in 1988 and 1989 for the Malcolm Baldridge National Quality Award. Several key indicators used by companies to measure performance were analyzed.…

The relationship between skill demands, changing work organization, and performance was examined in a study of workers across 15 "benchmark" jobs in each of 8 public utilities. Skills issues were assessed by plant managers, workers, and their supervisors. Randomly selected managers/supervisors reported a series of performance measures…

Among the principal's most powerful tools for school improvement and effectiveness are program and personnel evaluation. Professional specialists, however, are especially difficult to evaluate. This document presents the Professional Support Personnel (PSP) Evaluation Model for evaluating nonteaching, nonadministrative professionals. These…