Although subject to modification by political, funding, and popular considerations, the audit review of psychiatric facilities is seen as a useful step in providing quality care. (CM)

Provides the school newspaper editor with tips for producing and writing a school newspaper. (HOD)

Addresses the feasibility of applying customer-dissatisfaction measures to public schools. Presents a framework for a public education customer-satisfaction system, based on the author's previous experience in business and industry. A Florida survey showed that about one-third of parents and two-thirds of businesses were dissatisfied with the…

Describes and analyzes four modes of development of international quality assurance in higher education: (1) strengthening national capacities for quality assurance and accreditation; (2) promoting cross-border quality assurance and mutual quality assurance and accreditation; (3) developing meta-accreditation on an international and global level;…

Proposes a holistic model for quality management in higher education which incorporates both service and academic functions. Discusses the crucial role played by organizational culture in implementation of any quality strategy, and asserts that ideal organizational behavior embodies the "learning communities" concept. (EV)

Discusses quality processes as personal and social constructs that may be better understood from the theoretical perspective of relational dialects. Quality assurance and quality enhancement are relational communication activities with dimensions that are often contradictory. Elucidates and illustrates the relationship between quality processes…

Discusses criteria developed by the Expert Panel on Educational Technology for elementary and secondary school educational technology programs and describes how they have been used by Boston Public Schools to integrate technology into the classrooms. Offers suggestions for using the framework and suggests it needs to address the challenges of…

Describes a workshop on quality criteria for research papers in science education. The aim of the workshop was to improve the ability of participants in writing papers for research in science education journals. Reports the activities and outcomes of the workshop including its concise evaluation and some suggestions for manuscript improvement.…

Explains why Honeywell's Market Research Department replaced its traditional data collection and paper-based tabulation with blended modes, including electronic interviewing and real-time reporting. Describes how the Six-Sigma quality control process demonstrated that a hybrid approach with blended modes and Web-based reporting tools could deliver…

Examines how consumers, corporate bodies, and employees communicate about quality. Presents eight summary statements about quality based on descriptions, derived definitions, and interpretations given by consumers, corporate histories, and personnel employed in a variety of corporate settings. (MM)

Poststructural feminist analysis of total quality management postulates (quality is defined by customer satisfaction, quality is reduction of variation, quality must be measurable) suggests that their application in higher education gives more support to traditional values than to valuing of diversity. (SK)

After examining the related research, it is difficult to conclude with certainty that the use of word processors is always effective in improving writers' revising skills or that their use necessarily leads to the production of higher quality texts. Their effectiveness depends on other factors that psychologists are starting to measure. (110…

A survey of 1,224 small Illinois manufacturers received 220 responses uncovering the following issues: (1) workers and management were the chief causes of quality problems; (2) better training and management commitment would improve quality; (3) most used inhouse training but were only somewhat satisfied with it; and (4) most used only the…

This article addresses assumptions that currently guide personnel training and technical assistance in organizations providing services to people with disabilities. Implications of a quality improvement perspective are then considered as they apply to new perspectives on roles, on decision-making processes, and on evaluation. (DB)

The quality movement in U.S. organizations does not have to deteriorate to a fad if there is real commitment to innovation and continuous improvement. The quality movement has the potential to enable process improvements, breakthrough thinking, and mutual accountability of individuals and teams. (SK)