Well-designed performance appraisals should provide employees with feedback concerning their performance, serve as a basis for modifying behavior toward more effective work habits, and provide managers with data which they can use to judge future job assignments and compensation. Poorly-designed ones, used as short-term control systems, can create…

This document contains three papers presented at the 1995 Arizona Library Association conference. Papers include: (1) "ERLs and URLs: ASU Libraries Database Delivery Through Web Technology" (Dennis Brunning & Philip Konomos), which illustrates how and why the libraries at Arizona State University developed a world wide web server and…

This report provides a comprehensive review of quality principles in higher education and proposes that, when used holistically and systematically, the quality principles, also known as total quality management and continuous quality improvement, can create a culture for academic excellence. After an introduction, the first section explains the…

School board members are entrusted by taxpayers to establish and maintain quality in their school systems. Unfortunately, most board members lack the experience or training necessary to face a wide range of new and daunting challenges. This book was designed to help school administrators and board members understand the principles of Total Quality…

This volume describes in practical terms how schools and colleges can use the Malcolm Baldrige National Quality Award assessment as a tool to document and measure areas of existing quality and to identify areas for improvement. This Award is currently given annually to recognize quality in business companies with plans to expand it to include…

This directory identifies 83 national and regional organizations with major programs focused specifically on young adolescents and/or schools serving the middle school grades. The programs listed have been designed to encourage and support schools to better serve these youths. The directory entry lists each program's name, address, phone number,…

This handbook contains a collection of 10 essays on practical skills needed by correspondence educators. The emphasis is on the "how to" of home study. The scope of the handbook includes coverage of the major aspects of providing instructional and administrative service to students, from how to organize the student services department to…

Turning Points is a national design for middle school change, coordinated by the Center for Collaborative Education in Boston, Massachusetts, which serves as the National Turning Points Center. The design focuses on restructuring middle schools to improve learning, teaching, and assessment for all students. It is based on the seminal "Turning…

While policymakers have tried to improve teacher workforce effectiveness by raising certification requirements, research shows that credentials correlate little with teaching excellence, as measured by student performance. School districts do little additional screening and commonly award tenure after two or three years regardless of performance.…

This document examines adult and community learning (ACL) and quality programs across England. The difficulties faced by local education agencies' ACL services in delivering quality are noted, along with ways quality improvement has been supported. Quality programs--whether internal or external, based on awards, or used as diagnostic tools--are…

This book is intended as a practical guide for university administrators, especially those department chairpersons who are new on the job. Chapter topics include: (1) "Advice to the New Department Chairperson"; (2) "Seven Habits of Successful Chairpersons"; (3) "Duties and Responsibilities of Department Chairpersons"; (4) "Providing Leadership";…

Standards-based education is likely to remain prevalent in education far into the future. Effective leaders must protect and support teachers, who are the heart of every school. Chapter 1, "The First Key: Understanding Motivation," explores the importance of motivation in promoting change in schools. Teachers and staff can choose to…

Describes some of the basic principles of total quality management (TQM) and its application to education. A case example of a principal's experience implementing TQM is presented, and implications for researchers and practitioners are drawn. Without critical dialog about purpose, TQM will worsen rather than improve educational inequalities. (SLD)

A New England College of Optometry (Massachusetts) faculty development program for clinical preceptors provides a forum for administration and clinical faculty to address problems in clinical education and to increase communication between affiliated faculty, program coordinators, and students. The on-site conferences have demonstrated significant…

The board certification movement was founded out of a concern for the quality of care, and today, more than 85% of all physicians licensed to practice medicine in the United States have been certified by an American Board of Medical Specialties (ABMS) member board. There is increasing evidence of a need for continuous monitoring and promotion of…